Technical Support Specialist in Charlottesville
1 week ago
Overview:
Desktop & Depot Support is seeking motivated individuals for the position of Desktop Support in Charlottesville. This role involves collaboration with our valued clients and encompasses a variety of responsibilities, including:
- Providing technical assistance for workstation software issues
- Executing PC Installations, Moves, Adds, and Changes (IMAC)
- Conducting image installations
- Managing asset recovery processes
- Implementing asset tagging procedures
- Offering printer support services
- Delivering assistance at the Client Center (Tech Bar)
- Updating IT Service Management systems
- Performing additional client support tasks as required
Qualifications:
- Previous experience in desktop support is preferred; however, training is available for entry-level candidates
- Familiarity with PC imaging techniques
- Experience in managing changes and incidents
- Knowledge of tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe is advantageous
Preferred Qualifications:
- Certification as a Dell Technician
- Experience in inventory management
Requirements:
- Candidates must be based in Charlottesville and able to work on-site
- U.S. citizenship is required due to contract obligations
Core Values:
- Strong communication skills
- Effective problem-solving capabilities
- Aspirations for career growth
- Appreciation for teamwork and independence
- Commitment to a community-focused work environment
What We Offer: At Desktop & Depot Support, we emphasize teamwork and provide opportunities for professional development. Our commitment to continuous learning ensures that our employees have the resources they need to advance their careers.
About Us: Desktop & Depot Support is a prominent provider of hybrid cloud and managed services consulting. Our success is built on partnerships with leading IT firms. We prioritize the well-being of our employees, offering comprehensive benefits and support. For more information, please visit our website.
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