Technical Support Specialist in Charlottesville

2 weeks ago


Charlottesville, Virginia, United States Desktop & Depot Support Full time
Desktop Support Role at Desktop & Depot Support

Overview:

Desktop & Depot Support is seeking motivated professionals for the Desktop Support position in Charlottesville. This role involves collaborating with a prestigious client and entails the following responsibilities:

  • Providing technical assistance for workstation software issues
  • Managing PC Installations, Moves, Adds, and Changes (IMAC)
  • Executing image installations
  • Conducting asset recovery operations
  • Implementing asset tagging procedures
  • Offering printer troubleshooting support
  • Delivering assistance at the Client Center (Tech Bar)
  • Updating IT Service Management systems
  • Performing additional client support tasks as required

Qualifications:

  • Previous experience in Desktop Support is preferred, with training available for entry-level candidates
  • Understanding of PC imaging processes
  • Experience with change and incident management protocols
  • Familiarity with tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe

Preferred Qualifications:

  • Certification as a Dell Technician
  • Experience in inventory management

Requirements:

  • Must reside in Charlottesville and be available for onsite work
  • U.S. citizenship is required due to contract obligations

Core Values:

  • Strong communication skills
  • Excellent problem-solving capabilities
  • Ambition for career growth
  • Appreciation for teamwork and independent work
  • Commitment to a community-focused work environment

What We Provide: At Desktop & Depot Support, we prioritize teamwork and professional development. We offer ongoing training and resources to foster your career advancement.

About Us: Desktop & Depot Support is a prominent provider of hybrid cloud and managed services consulting. Our achievements are built on partnerships with leading IT companies. We emphasize employee welfare, offering comprehensive benefits and support systems. Discover more about our organization on our website.



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