Onsite Technical Support Specialist
1 week ago
Position Title: Onsite Technical Support Specialist
Compensation: $20/hr W2
Contract Duration: 6+ months with potential for permanent placement.
Work Schedule: Monday to Friday, onsite.
Applicants must reside within a local commuting distance.
Essential Qualifications:
- Minimum of 3 years of direct desktop support experience.
- Proficient in troubleshooting and repairing software and hardware in a large-scale enterprise environment, particularly in end-user settings (PCs, desktops, laptops, tablets, and printers).
- Experience with installation, relocation, and configuration changes.
- A+ CompTIA certification is highly preferred.
- At least 2 years of experience in an enterprise organization with over 200 end users.
- Familiarity with ticketing systems such as ServiceNow.
Key Responsibilities:
- Conduct basic to moderately complex troubleshooting and repair tasks in an end-user environment, including PCs, desktops, laptops, tablets, and printers.
- Provide dedicated support to designated VIP clients and respond to change management requests, including the installation of new PC equipment and desk-side support.
- Execute Install/Move/Add/Change (IMAC) tasks as required.
- Carry out all assigned desk-side support duties.
- Exhibit exceptional technical and professional service skills consistently.
- Achieve established customer satisfaction levels and meet operational metrics as defined in guidelines.
Maintain proactive communication with end-users and service desk personnel.
Education and Experience Requirements:
Typically requires a technical school certification or an equivalent of 3 years of relevant experience.
Certifications and Qualifications:
- Maintain all necessary OEM certifications as directed by management.
- Knowledge of relevant software and hardware systems.
- Understanding of ITIL methodologies.
- A+ certification is desired.
- May require additional customer-specific certifications or training as necessary.
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