Onsite Technical Support Specialist

1 week ago


Charlottesville, Virginia, United States Yoh, A Day & Zimmermann Company Full time

Position Title: Onsite Technical Support Specialist

Compensation: $20/hr W2

Contract Duration: 6+ months with potential for permanent placement.

Work Schedule: Monday to Friday, onsite.

Applicants must reside within a local commuting distance.

Essential Qualifications:

  • Minimum of 3 years of direct desktop support experience.
  • Proficient in troubleshooting and repairing software and hardware in a large-scale enterprise environment, particularly in end-user settings (PCs, desktops, laptops, tablets, and printers).
  • Experience with installation, relocation, and configuration changes.
  • A+ CompTIA certification is highly preferred.
  • At least 2 years of experience in an enterprise organization with over 200 end users.
  • Familiarity with ticketing systems such as ServiceNow.

Key Responsibilities:

  • Conduct basic to moderately complex troubleshooting and repair tasks in an end-user environment, including PCs, desktops, laptops, tablets, and printers.
  • Provide dedicated support to designated VIP clients and respond to change management requests, including the installation of new PC equipment and desk-side support.
  • Execute Install/Move/Add/Change (IMAC) tasks as required.
  • Carry out all assigned desk-side support duties.
  • Exhibit exceptional technical and professional service skills consistently.
  • Achieve established customer satisfaction levels and meet operational metrics as defined in guidelines.

Maintain proactive communication with end-users and service desk personnel.

Education and Experience Requirements:

Typically requires a technical school certification or an equivalent of 3 years of relevant experience.

Certifications and Qualifications:

  • Maintain all necessary OEM certifications as directed by management.
  • Knowledge of relevant software and hardware systems.
  • Understanding of ITIL methodologies.
  • A+ certification is desired.
  • May require additional customer-specific certifications or training as necessary.


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