Technical Product Service Specialist
1 week ago
Job Summary:
Epson America, Inc. is seeking a skilled Technical Product Service Specialist to join their team. As a Technical Product Service Specialist, you will be responsible for providing expert support for Epson Professional Imaging, Industrial, and Commercial products.
Key Responsibilities:
- Provide hardware, configuration, and software support to customers
- Act as a technical subject matter expert, providing guidance and assistance to customers and internal teams
- Evaluate and escalate technical issues, ensuring timely resolution and customer satisfaction
- Develop and deliver training programs for call center staff, customers, and partners on Epson products and services
- Manage multiple projects and tasks simultaneously, prioritizing and meeting deadlines
- Facilitate the escalation process, ensuring seamless communication between teams
- Support quality initiatives and rework projects, driving continuous improvement
- Communicate effectively with customers, providing professional and courteous service
- Utilize Epson's CRM and logistics support systems to manage customer interactions and resolve issues
- Analyze product failures and repair equipment, identifying areas for improvement
- Maintain equipment and perform troubleshooting, ensuring optimal product performance
- Identify and resolve customer dissatisfaction, ensuring high levels of customer satisfaction
- Conduct special research and projects, staying up-to-date with industry trends and developments
Requirements:
- Training experience, with a focus on technical instruction and development
- 5-8 years of experience in a technical support or service role
- Printer hardware repair experience preferred, with knowledge of electronics and technical systems
- Electronics program completion or equivalent experience, with a strong foundation in technical principles
- Strong communication and problem-solving skills, with the ability to write technical reports and read product manuals
Compensation:
The starting salary for this role ranges from $70,000 to $93,126 annually, depending on experience and qualifications.
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