Technical Product Service Specialist

1 week ago


Los Alamitos, California, United States Epson America, Inc Full time

Job Summary:

Epson America, Inc. is seeking a skilled Technical Product Service Specialist to join their team. As a Technical Product Service Specialist, you will be responsible for providing expert support for Epson Professional Imaging, Industrial, and Commercial products.

Key Responsibilities:

  • Provide hardware, configuration, and software support to customers
  • Act as a technical subject matter expert, providing guidance and assistance to customers and internal teams
  • Evaluate and escalate technical issues, ensuring timely resolution and customer satisfaction
  • Develop and deliver training programs for call center staff, customers, and partners on Epson products and services
  • Manage multiple projects and tasks simultaneously, prioritizing and meeting deadlines
  • Facilitate the escalation process, ensuring seamless communication between teams
  • Support quality initiatives and rework projects, driving continuous improvement
  • Communicate effectively with customers, providing professional and courteous service
  • Utilize Epson's CRM and logistics support systems to manage customer interactions and resolve issues
  • Analyze product failures and repair equipment, identifying areas for improvement
  • Maintain equipment and perform troubleshooting, ensuring optimal product performance
  • Identify and resolve customer dissatisfaction, ensuring high levels of customer satisfaction
  • Conduct special research and projects, staying up-to-date with industry trends and developments

Requirements:

  • Training experience, with a focus on technical instruction and development
  • 5-8 years of experience in a technical support or service role
  • Printer hardware repair experience preferred, with knowledge of electronics and technical systems
  • Electronics program completion or equivalent experience, with a strong foundation in technical principles
  • Strong communication and problem-solving skills, with the ability to write technical reports and read product manuals

Compensation:

The starting salary for this role ranges from $70,000 to $93,126 annually, depending on experience and qualifications.



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