Technical Support Specialist
4 days ago
**Job Summary:**
TEEMA is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering exceptional technical support services to our end-users, ensuring their technical needs are met in a timely and professional manner.
Key Responsibilities:
- Technical Support: Provide technical assistance to end-users via phone, email, or in-person, resolving software and hardware issues, and providing recommendations for technical improvements.
- Hardware and Software Support: Install, configure, and troubleshoot computer workstations, printers, and peripheral equipment as needed.
- Problem Resolution: Analyze and resolve technical problems in a timely manner, ensuring minimal disruption to business operations.
- Process Improvement: Identify opportunities for process improvements and make recommendations to enhance technical support services.
- Collaboration: Work closely with internal stakeholders to ensure seamless technical support services.
Requirements:
- Education: Bachelor's degree in Computer Science or a related field, or minimum 3 years of relevant work experience.
- Technical Skills: Strong technical knowledge with a focus on Microsoft desktop products, including Windows 11 and Office 365.
- Communication Skills: Excellent interpersonal and communication skills, with the ability to analyze and resolve issues in a timely manner.
Desired Qualifications:
- Work Experience: Minimum 3 years of experience in a technical support role.
- Technical Certifications: Relevant technical certifications, such as CompTIA A+ or Cisco CCNA.
Physical Requirements:
- Lifting: Occasional lifting up to 30 lbs, as required.
Work Schedule:
- Standard Workdays: Standard US workdays, with flexible start and end times.
- Occasional Weekend Work: Occasional weekend work may be required to cover empty shifts.
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