Technical Support Specialist

4 days ago


Los Angeles, California, United States TEEMA Full time
Job Description

**Job Summary:**

TEEMA is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering exceptional technical support services to our end-users, ensuring their technical needs are met in a timely and professional manner.

Key Responsibilities:

  • Technical Support: Provide technical assistance to end-users via phone, email, or in-person, resolving software and hardware issues, and providing recommendations for technical improvements.
  • Hardware and Software Support: Install, configure, and troubleshoot computer workstations, printers, and peripheral equipment as needed.
  • Problem Resolution: Analyze and resolve technical problems in a timely manner, ensuring minimal disruption to business operations.
  • Process Improvement: Identify opportunities for process improvements and make recommendations to enhance technical support services.
  • Collaboration: Work closely with internal stakeholders to ensure seamless technical support services.

Requirements:

  • Education: Bachelor's degree in Computer Science or a related field, or minimum 3 years of relevant work experience.
  • Technical Skills: Strong technical knowledge with a focus on Microsoft desktop products, including Windows 11 and Office 365.
  • Communication Skills: Excellent interpersonal and communication skills, with the ability to analyze and resolve issues in a timely manner.

Desired Qualifications:

  • Work Experience: Minimum 3 years of experience in a technical support role.
  • Technical Certifications: Relevant technical certifications, such as CompTIA A+ or Cisco CCNA.

Physical Requirements:

  • Lifting: Occasional lifting up to 30 lbs, as required.

Work Schedule:

  • Standard Workdays: Standard US workdays, with flexible start and end times.
  • Occasional Weekend Work: Occasional weekend work may be required to cover empty shifts.


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