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Technical Service Specialist
2 months ago
Company Overview:
Fotona d.o.o. is a globally recognized leader in the development of high-performance aesthetic, medical, and dental laser systems.
With a legacy of over 50 years in laser technology, Fotona has successfully distributed more than 30,000 laser units across over 60 countries, establishing a strong reputation for innovation and quality.
Our commitment to research and development, along with our focus on quality, reliability, and user-friendliness, has positioned us as a trusted name in the industry.Position:
We are currently seeking a Technical Service Specialist to support our customers throughout Southern California and the West Coast.
The primary role of the Technical Service Specialist involves delivering outstanding technical assistance and service to our clientele.
Excellent customer interaction skills and robust technical knowledge are essential for success in this position.The responsibilities include executing and documenting laser system installations, conducting preventive maintenance, and performing repairs on Fotona's medical and dental laser equipment. Additionally, the Specialist will address customer inquiries regarding error codes and service orders, while providing management with regular updates on service activities.
Candidates should be prepared for travel requirements of up to 75%. Comprehensive training on our laser systems will be provided.Compensation:
We offer competitive compensation commensurate with experience, along with a comprehensive benefits package that includes Medical, Dental, Vision, AD&D, and Life Insurance.
Our 401(k) plan features matching contributions, and we provide a monthly vehicle allowance, as well as reimbursement for travel-related expenses.
We also offer opportunities for career advancement within a rapidly growing and leading company in the healthcare sector.
Responsibilities:
- Conduct complex troubleshooting and repairs independently, adhering to established protocols (training will be provided).
- Educate customers and staff on the operation and applications of the equipment (training will be provided).
- Submit timely and accurate service reports, timesheets, expense reports, and other required documentation.
- Manage workload effectively to meet customer needs promptly.
- Ensure compliance with relevant FDA regulations as provided by the company.
- Address all customer needs professionally and systematically, ensuring effective and prompt service.
- Collaborate with Fotona team members across various departments to foster a positive and productive work environment.
- Maintain a professional demeanor with customers and vendors, representing Fotona with integrity at all times.
Education & Experience:
- A minimum of an Associate's or Technical Degree is required; a Bachelor's Degree is preferred.
- Background in photonics, electronics, biomedical engineering, or a related field is advantageous.
- Experience in customer service and/or field service is highly desirable.
Skills and Abilities:
- Strong communication skills with a friendly and clear command of English.
- Exceptional attention to detail and accuracy.
- Proficient in writing correspondence and emails to customers.
- Natural technical aptitude with the ability to read and interpret technical documents (instructions, manuals, etc.).
- Ability to work effectively both as a team member and independently with minimal supervision.
- Proficient in Microsoft Office Suite, including Excel, Outlook, and Word.
Additional Requirements:
- Willingness to travel up to 75%.
- Flexibility to work varying hours, including evenings and weekends.
Physical capabilities include the ability to lift and carry up to 50 lbs regularly, with occasional lifting of heavier items, and the ability to maneuver heavy equipment on wheels/casters.
Must be able to stand, lift, push/pull, bend, squat, stretch, reach, twist/turn, walk, and drive for extended periods.
Fotona is an equal-opportunity employer.
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