Technical Support Specialist

2 weeks ago


Mandan, North Dakota, United States Arkos Health Full time

Position Overview:
We are seeking a committed IT Help Desk Analyst to provide essential support to our organization. This role encompasses a hybrid work model, allowing for flexibility in work location.

About Arkos Health:
Arkos Health is a pioneering value-based healthcare organization dedicated to delivering innovative solutions for payors and providers. By integrating advanced technology with in-home, virtual, and clinical care, we aim to enhance patient outcomes. Our mission is to support health plans and provider organizations in managing their most complex populations, ensuring they receive the highest quality of care.

Key Responsibilities:
The IT Help Desk Analyst will be responsible for delivering daily technical support to Arkos employees and clients while ensuring the confidentiality and integrity of all information. The primary duties include:

  • Logging user requests in the Incident Tracking System, Freshservice.
  • Adhering to established Help Desk protocols for managing requests.
  • Providing Level 1 support for user inquiries, including troubleshooting and advocacy.
  • Escalating issues to the appropriate technical teams as needed.
  • Monitoring system-wide issues and collaborating with IT management to communicate updates and resolutions.
  • Maintaining proficiency in computer technology, network systems, and standard software applications.
  • Serving as a technical resource for the user community.
  • Overseeing call queues to ensure prompt response to user requests.
  • Assisting IT leadership with daily operations and support tasks.
  • Participating in small projects alongside support responsibilities.

Qualifications:
To be successful in this role, candidates should possess:
  • Expertise in Office 365 management and applications.
  • Familiarity with cloud infrastructure, particularly SharePoint.
  • Experience managing SaaS-based systems.
  • Proficiency in navigating and managing Azure Active Directory.
  • A solid understanding of fundamental IT concepts across various disciplines.
  • A strong motivation for process improvement and enhancing service quality.

Benefits:
We offer a comprehensive benefits package, including:
  • Employer-covered medical, dental, and vision premiums.
  • Short-term disability and life insurance at no cost.
  • 401(k) plan with employer matching.
  • Generous paid time off, including sick/vacation days and holidays.
  • Additional time off for your birthday.

Equal Opportunity Employer:
Arkos Health is committed to diversity and inclusion in the workplace. We encourage all qualified applicants to apply without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.

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