Client Support Center Specialist

1 week ago


Mandan, North Dakota, United States ICBND Full time

Customer Service Call Center Representative - ICBND

ICBND is a reputable community bank recognized for its commitment to local leadership and personalized customer service. We cultivate an environment that encourages both professional and personal growth, valuing our employees as our most significant asset.

Position Overview

We are currently seeking a Customer Service Call Center Representative. The working hours for this role may vary, typically falling between 7 AM and 6 PM, Monday through Friday, with occasional Saturday shifts included in the rotation.

Key Responsibilities

  • Provide advanced digital and online banking services.
  • Manage and process online deposit accounts and consumer loan applications.
  • Enhance customer satisfaction by delivering effective solutions.
  • Assist clients through various channels including digital platforms (online, mobile, social) and call center (phone, email, chat).
  • Offer convenient account management options tailored to meet customers' financial needs.
  • Support all ICBND locations across the service area.

The Customer Service Call Center Representative will be responsible for addressing both routine and complex customer inquiries regarding consumer products and services, including:

  • Responding to customer inquiries promptly and courteously.
  • Delivering exceptional service experiences.
  • Ensuring first-call resolution while adhering to compliance protocols.
  • Identifying and recommending products and services that align with customers' financial goals.
  • Processing online consumer account and loan applications efficiently.
  • Completing assigned weekly tasks as directed.
  • Assisting customers in navigating and troubleshooting various online services.

Qualifications

  • Minimum of one year of experience in customer service.
  • Prior experience in a call center or customer service environment is preferred.
  • A general understanding of standard banking transactions and common financial products is advantageous.

ICBND offers a competitive salary along with a comprehensive benefits package, which includes health, life, dental, vision insurance, health savings accounts, 401K, profit sharing, paid vacation, and holidays.

ICBND is an Equal Opportunity Employer, welcoming applications from women, minorities, protected veterans, and individuals with disabilities.



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