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Intern - Support Specialist

2 months ago

Mandan, North Dakota, United States NISC Full time

Job Summary:

This is an entry-level role working with our Broadband Operations solutions in the Member Success division. The successful candidate will provide superior customer support to internal and external customers, assist with troubleshooting and on-going support, and work closely with the support team and software engineers to resolve issues.

Key Responsibilities:

  • Provide exceptional customer service to internal and external customers.
  • Assist customers with application support, including troubleshooting and on-going support.
  • Work closely with the support team and software engineers to resolve issues.
  • Prepare and follow up on Change Requests (CRs) and ensure timely resolution.
  • Communicate effectively with customers and internal stakeholders.
  • Assist with mass communications to customers.
  • Participate in testing of new product development or enhancements and documentation.
  • Other duties as assigned.

Requirements:

  • Basic knowledge of Project Management processes and theory.
  • Basic knowledge of Service Level Management (SLM) best practices.
  • Basic knowledge of the Broadband industry.
  • Familiarity with integrated applications and services.
  • Excellent verbal and written communication skills.
  • Excellent presentation and training skills.
  • Strong PC skills.
  • Ability to work independently and as part of a team.
  • Commitment to NISC's Statement of Shared Values.

Education and Certification:

  • High School diploma or equivalency required.
  • Pursuing Bachelor's Degree in a business-related field.