Customer Care Coordinator

1 day ago


Dallas, Texas, United States Ashton Woods Full time
Job Title: Customer Care Coordinator

Job Summary:

The Customer Care Coordinator will be responsible for managing all customer care functions with homeowners and vendors. This role will work in the field directly with homeowners and make necessary warranty decisions. The ideal candidate will have a strong background in construction management and excellent communication skills.

Key Responsibilities:

  • Manage customer care program in a manner consistent with construction practices and budgetary constraints resulting in satisfied homeowners
  • Analyze trends in service work, warranty obligations to identify root causes of errors and possible solutions
  • Develop and implement procedures and programs to correct root causes of warranty obligations
  • Receive customer care requests, evaluate them, and respond appropriately with either repair work or a sound explanation to homeowners regarding why repair work is outside the scope of the warranty program
  • Develop and implement a service work scheduling process resulting in timely completion of needed warranty work
  • Responsible for managing the workflow and quality of service rendered by the Customer Care Coordinators. Serves as a mentor to those coordinators, delivers timely reviews, and any needed disciplinary action
  • Interviews and hires Customer Care Coordinators as needed to fulfill the needs of the customer care program
  • Maintain an effective working relationship with subcontractors
  • Develop and implement a process allowing service trends to be analyzed, root causes identified, and appropriate corrections made
  • Cross-train with Construction staff as appropriate
  • Interface with customers in a way resulting in highly satisfied homeowners
  • May function as the primary representative at assigned sites
  • Oral and written communications both internally and externally
  • Responsible to ensure that all service issues are resolved to homeowners' satisfaction in the most cost-effective method
  • Analyze all warranty situations and make decisions promptly regarding solutions

Requirements:

  • Bachelor's Degree with emphasis in Construction Management or similar degree preferred or equivalent years of direct, on-site construction or warranty service experience with a production builder
  • High School diploma or equivalency required
  • A valid driver's license and valid insurance for any motor vehicle used to provide transportation as required by the position

Skills and Knowledge:

  • Knowledge of Construction Standards and Methods
  • Conflict resolution skills
  • Computer literacy, proficiency with Outlook, Excel, Word, PowerPoint, and ability to learn new programs as needed
  • Ability to review, analyze, and interpret information as well as trouble-shoot to solve problems
  • Knowledge of business English and ability to communicate patiently and professionally with both internal and external customers both orally and in writing
  • Professionalism in both appearance and behavior required for working directly with homeowners

Experience:

  • Minimum of one-year direct experience in production building or warranty service
  • Construction or building industry experience mandatory
  • A minimum of 3 years Subcontractor Management experience

Working Conditions:

Work conditions vary in this position from a standard office environment to homes and construction sites. Work requires travel to off-site locations including the homes of our customers. Transportation is required; safety concerns include dangers while driving.



  • Dallas, Texas, United States In Room Dining Coordinator (Full-Time) Full time

    Job summary –Responsible for all functions involved in the processing of a guest check from room service, restaurant, etc. Taking the guest orders over the phone and communicating it through the proper channels. Monitor pool activity. Coordinate shift responsibilities with captains and serversEssential Duties and Responsibilities – (Key Activities) The...


  • Dallas, Texas, United States Addison Group Full time

    Position Title: Customer Care AssistantLocation: Dallas, TexasIndustry: ManufacturingCompensation: $20 - $23 per hourRole Overview:The Customer Care Assistant plays a vital role in the daily operations of the Customer Care Department. This position is essential for ensuring efficient office management, addressing customer inquiries, and supporting the...


  • Dallas, Texas, United States Helen of Troy Full time

    Customer Service CoordinatorWe are seeking a dedicated individual for the role of Customer Service Coordinator. This position is essential for ensuring exceptional service delivery to our retail partners and consumers.Role OverviewThe primary responsibility of this role is to provide outstanding support to our retail partners, ensuring that orders are...


  • Dallas, Texas, United States Ashton Woods Full time

    Job DescriptionCompany Overview:Ashton Woods is a leading homebuilder with a commitment to innovation and customer satisfaction. With a strong presence in the US market, we offer a range of home designs and brands to suit different needs and budgets.Position Overview:The Customer Care Representative will be responsible for managing all customer care...


  • Dallas, Texas, United States Care Full time

    About is a consumer tech company with heart. We're on a mission to solve a human challenge we all face: finding great care for the ones we love. We're moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that. Here,...


  • Dallas, Texas, United States Always Best Care Senior Service Full time

    About Always Best Care:Since its inception, Always Best Care has been dedicated to providing families with exceptional non-medical in-home care and assisted living placement services. Our clients benefit from outstanding care delivered in a nurturing environment by compassionate professionals. Our Care Coordinators have successfully assisted over 25,000...


  • Dallas, Texas, United States Helen of Troy Full time

    Customer Support CoordinatorWe are currently seeking a dedicated individual for a pivotal role within our organization.Role OverviewThe primary focus of this position is to provide exceptional service to our retail partners and consumers, ensuring that orders are managed efficiently and accurately.Key ResponsibilitiesRespond to inquiries regarding stock...


  • Dallas, Texas, United States Sazerac Full time

    {"h1": "Customer Service Administrator Role at Sazerac", "p": "At Sazerac, we're proud of our award-winning culture and distilleries. Our Louisville office has been named one of the \"Best Places to Work in Kentucky\" four times, and our Buffalo Trace Distillery has earned the title of \"world's most award-winning distillery\" through the dedication of our...


  • Dallas, Texas, United States Scorpion Septic Full time

    Job SummaryScorpion Septic is seeking a highly skilled Customer Service Coordinator/Dispatch Operations Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service, scheduling and dispatching drivers, and ensuring seamless communication with our crews and customers.Key...


  • Dallas, Texas, United States Scorpion Septic Full time

    Job Description**Job Summary**Scorpion Septic is seeking a highly skilled Customer Service Coordinator/Dispatch Operations Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service, scheduling and dispatching drivers, and ensuring seamless communication with our crews, supervisors,...


  • Dallas, Texas, United States Gig USA Full time

    Become a Part of Our Team as a Customer Engagement CoordinatorAre you enthusiastic about fostering customer relationships and providing exceptional service? We invite you to explore a rewarding opportunity with us, where you will gain in-depth knowledge of our clients' offerings.Key Responsibilities:Acquire comprehensive knowledge of clients'...


  • Dallas, Texas, United States Metro Paws Animal Hospital Full time

    Metro Paws Animal Hospital is seeking a compassionate and dedicated Customer Care Specialist to join our growing team in Dallas, TX. We are committed to providing exceptional veterinary care in a warm and welcoming environment for both pets and their owners. As a Customer Care Specialist, you will play a vital role in ensuring a positive experience for...


  • Dallas, Texas, United States Transdev Full time

    About TransdevWe are a leading provider of transportation services, operating in 19 countries and employing over 110,000 team members worldwide. Our mission is to empower the freedom to move every day through safe, reliable, and innovative solutions that serve the common good.Job SummaryWe are seeking a highly skilled Customer Satisfaction Coordinator to...


  • Dallas, Texas, United States Methodist Health System Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Care Coordinator to join our team at Methodist Health System. As a key member of our front office staff, you will play a vital role in ensuring the smooth operation of our medical facilities.Key ResponsibilitiesGreets and Registers Patients: You will be responsible for welcoming patients,...


  • Dallas, Texas, United States LETRONICS INC Full time

    Customer Service Project Coordinator Position at LetronicsLetronics is seeking a meticulous project coordinator to oversee various internal initiatives. This full-time position emphasizes managing our Amazon marketplace, product evaluations, and customer support operations.Key Responsibilities:Perform assessments on returned merchandise using a systematic...


  • Dallas, Texas, United States Kuehne + Nagel Full time

    Air Logistics Customer Care Specialist **About the Role** We are seeking a highly skilled Air Logistics Customer Care Specialist to join our team at Kuehne+Nagel. As a key member of our Air Logistics team, you will be responsible for coordinating the transportation, handling, and storage of specialized and general aircraft parts. Your expertise in...


  • Dallas, Texas, United States Loloi Full time

    About the RoleLoloi Rugs is a leading textile brand that designs and crafts rugs, pillows, and throws for the thoughtfully layered home. As a family-owned and led company since 2004, we are growing rapidly and seeking a motivated and enthusiastic Operations Customer Service Representative to join our team.Key Responsibilities:Maintain High-Quality Service...


  • Dallas, Texas, United States Jefferson Dental and Orthodontics Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Care Coordinator to join our team at Jefferson Dental and Orthodontics. As a key member of our dental office, you will play a vital role in delivering exceptional patient care and ensuring a positive experience for our patients.Key ResponsibilitiesProvide empathetic education to patients...


  • Dallas, Texas, United States Parkland Health and Hospital System Full time

    Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a...


  • Dallas, Texas, United States Children's Health Full time

    Position Title & Specialty Area: Care Coordinator Specialty Center Department: Enterprise Care Management Location: Dallas Shift: Day Job Type: Onsite Why Children's Health? At Children's Health, our mission is to enhance the lives of children, recognizing that their health is vital to achieving this objective. Through innovative treatments and our...