Customer Care Specialist

1 week ago


Dallas, Texas, United States Metro Paws Animal Hospital Full time

Metro Paws Animal Hospital is seeking a compassionate and dedicated Customer Care Specialist to join our growing team in Dallas, TX. We are committed to providing exceptional veterinary care in a warm and welcoming environment for both pets and their owners.

As a Customer Care Specialist, you will play a vital role in ensuring a positive experience for every client who walks through our doors. You will be the first point of contact for many clients, providing friendly and efficient service while assisting with various administrative tasks.

Your Responsibilities:
  • Client Communication: Answer phone calls, schedule appointments, and address client inquiries with professionalism and empathy.
  • Reception Support: Check clients in and out, manage patient records, and ensure a smooth flow of operations.
  • Administrative Tasks: Enter and update client information, prepare documents, and assist with email correspondence.
  • Patient Care Coordination: Interpret veterinarian instructions and communicate them clearly to clients, ensuring they understand treatment plans and protocols.
  • Teamwork: Collaborate effectively with receptionists, veterinarians, and other staff members to provide seamless care for our patients.
Qualifications:
  • High school diploma or equivalent required.
  • Minimum of 2 years of experience in a customer-facing role, preferably within a veterinary setting.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
  • Proficiency in Microsoft Office Suite and Google Workspace applications.
  • Strong organizational skills and attention to detail.
Benefits:

We offer a competitive benefits package, including:

  • Paid time off
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Employee discounts
  • Flexible schedules
  • 401(k) with company match
  • Workplace perks such as food/coffee and flexible work arrangements.


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