Client Services Coordinator

2 weeks ago


Louisville, Kentucky, United States Crane 1 Services, Inc. Full time

Client Services Coordinator

As a Client Services Coordinator at Crane 1 Services, Inc., you will engage with clients to deliver exceptional service and ensure they receive the necessary support. This role emphasizes strong customer interaction, making excellent interpersonal skills essential. You will cultivate robust relationships with our partners, service technicians, and vendors to guarantee optimal service delivery and minimize client downtime.

Key Responsibilities:

  • Manage all facets of branch transactions, including Accounts Payable, Job Costing, Invoice Processing, Overhead Costs, and Accounts Receivable.
  • Thoroughly review invoicing details of completed tasks prior to initiating the invoicing process.
  • Generate, dispatch, and collect all customer invoices.
  • Participate in the renewal processes for service agreements.
  • Examine new agreements, verifying customer assets, associated service products, and labor requirements for each contract.
  • Assess agreement profitability and alert management to contracts requiring detailed review due to scope changes or pricing evaluations.
  • Provide administrative guidance and direction to both operations and field personnel.
  • Oversee resource allocation, workforce management, and scheduling.
  • Initiate service requests and coordinate on-call rotations for emergency breakdown responses.
  • Arrange subcontracted services and equipment rentals as necessary.
  • Maintain oversight and organization of the office environment.
  • Manage databases to ensure accurate records of inspections and preventative maintenance services.
  • Review customer reports for precision and completeness.
  • Collaborate with sales and operations teams to meet or exceed customer expectations regarding service quality and performance.
  • Work alongside operations teams and technicians to implement and uphold company safety policies and procedures, ensuring worker safety.
  • Perform additional duties as assigned.

Qualifications:

  • Knowledge: A minimum of five years of industry experience or a customer service-related background, or a combination of education and experience demonstrating a successful track record in this field is preferred.
  • Skills:
    • Proficient in Microsoft Office Suite, including Outlook, Excel, and Word.
    • Experienced with CRM software.
    • Understanding of administrative and clerical procedures.
    • Exceptional interpersonal skills for effective collaboration with customers, sales staff, and internal teams.
    • Able to thrive in a dynamic environment where quick responses are essential.
    • Excellent verbal and written communication skills.
    • Strong attention to detail.
    • Solid understanding of structural, electrical, and mechanical trades is highly preferred.
    • Comprehensive knowledge of safety protocols and code requirements.
  • Ability: A commitment to delivering outstanding customer service. A valid driver's license and the ability to meet driving requirements are necessary.

If you are interested in the Client Services Coordinator position, we encourage you to explore this opportunity further.



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