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Client Services Specialist

2 months ago

Louisville, Kentucky, United States Vaco Full time

Primary Responsibilities:
  1. Client Relationship Development:
    • Establish and nurture robust, enduring relationships with clients.
    • Act as the primary liaison for client inquiries, issues, and requests.
    • Comprehend client objectives and requirements to deliver customized solutions and services.
  2. Client Assistance:
    • Quickly address client inquiries through various communication channels.
    • Resolve client issues efficiently and effectively.
    • Collaborate with internal teams to ensure client needs are fulfilled and expectations surpassed.
  3. Account Oversight:
    • Oversee client accounts, including the onboarding of new clients, updating account details, and maintaining accurate client records.
    • Assess client satisfaction and collect feedback to enhance our offerings.
    • Spot opportunities for upselling or cross-selling services to current clients.
  4. Team Collaboration:
    • Work alongside sales, marketing, and other departments to improve the client experience.
    • Engage in team discussions and contribute to the formulation of client service strategies and initiatives.
Required Qualifications:
  • Bachelor's degree in Business, Marketing, or a related discipline.
  • 1-3 years of experience in client services, account management, or a similar role.
  • Exceptional communication and interpersonal abilities.
  • Strong problem-solving skills and meticulous attention to detail.
  • Capability to manage multiple tasks and prioritize effectively in a dynamic environment.
  • Proficiency in Microsoft Office Suite.