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Client Services Coordinator

2 months ago

Louisville, Kentucky, United States Crane 1 Services, Inc. Full time

Service Coordinator

As a Service Coordinator at Crane 1 Services, Inc., you will be pivotal in delivering exceptional service to our clients, ensuring they receive the necessary support and resources. This role is fundamentally customer-centric, requiring excellent interpersonal skills as you will often be the first point of contact for our clients. Building robust relationships with partners, service technicians, and vendors is essential to guarantee that clients experience minimal downtime and optimal service.

Key Responsibilities:

  • Manage all facets of branch transactions, including Accounts Payable, Job Costing, Invoice Processing, Overhead Costs, and Accounts Receivable.
  • Thoroughly review invoicing details of completed tasks prior to initiating the invoicing process.
  • Generate, dispatch, and collect all customer invoices efficiently.
  • Engage in the renewal procedures for agreement-based services.
  • Examine new agreements, verifying customer assets, associated service products, and labor requirements for each contract.
  • Assess agreement profitability and alert management to contracts that require a detailed review due to changes in scope or pricing.
  • Provide administrative guidance and oversight to both operations and field personnel.
  • Oversee resource allocation, workforce management, and scheduling activities.
  • Initiate service requests and coordinate on-call rotations for emergency breakdown responses.
  • Arrange for subcontracted services and equipment rentals as necessary.
  • Ensure effective organization and management of the office environment.
  • Maintain accurate records and data regarding inspections and preventative maintenance services.
  • Review customer reports for precision and completeness.
  • Collaborate with sales and operations teams to meet or exceed customer expectations regarding service quality and performance.
  • Work closely with the operations team and technicians to implement and uphold company safety policies and procedures, ensuring a safe working environment for all employees.
  • Perform additional duties as assigned.

Qualifications:

  • Knowledge: A minimum of 5 years of relevant industry experience or a customer service background, or a combination of education and experience demonstrating a successful track record in this field is preferred.
  • Skills:
    • Proficient in Microsoft Office Suite, including Outlook, Excel, and Word.
    • Experienced in utilizing CRM software.
    • Familiar with administrative and clerical procedures.
    • Excellent interpersonal skills to effectively engage with customers, sales personnel, and internal teams.
    • Able to thrive in a dynamic environment where quick responses are essential, particularly concerning quotes and delivery timelines.
    • Strong verbal and written communication skills.
    • Meticulous attention to detail.
    • Solid understanding of structural, electrical, and mechanical trades is highly preferred.
    • Comprehensive knowledge of safety procedures and regulatory requirements.
  • Ability: A commitment to delivering outstanding customer service. A valid driver's license and the ability to meet driving requirements are essential.

If you are interested in this Service Coordinator position, we encourage you to explore this opportunity further.