Head of Business Operations and Strategy
4 hours ago
We are seeking a highly experienced and skilled Head of Business Operations and Strategy to join our team at Serve Robotics. As a key member of our leadership team, you will be responsible for scaling our field operations organization, driving data-driven decisions, and optimizing processes to ensure efficient execution across multiple markets.
Key Responsibilities:- Plan, budget, and scale our operations organization across existing and new markets, including hiring, training, and management of a world-class team.
- Drive data-driven decisions to improve efficiencies in robotic delivery fleet utilization and scaling to new geographies with thousands of robots.
- Optimize processes and SOPs necessary to run robotic delivery operations at scale with an emphasis on safety and efficiency.
- Work with product and engineering teams to iterate and improve Serve, including providing product validation in the field and collecting data to improve Serve.
- Champion and advocate for the voice of our customers and merchants, effectively gathering and distributing their feedback to cross-functional teams.
- Support strategy creation and execution of new partnerships and initiatives, including launching new local delivery areas in the US and internationally.
- Partner with the Business Development and Policy teams to build and nurture relationships with merchants, cities, and local civic institutions to ensure that Serve is a welcome community member.
- Refine and improve data collection, reporting, and automation tools to track fleet performance and identify opportunities for improvement.
- 10+ years of experience leading and scaling distributed customer service or live operations organizations efficiently.
- Demonstrated experience in team leadership and the ability to successfully create organizational alignment to achieve aggressive goals through the right combination of culture and incentive structure.
- Data-driven and quantitative mindset.
- Excellent communication and presentation skills.
- Track record of maintaining productive relationships with internal and external stakeholders, including executive team, Board, regulators, and strategic partners.
We offer a competitive compensation package, including a salary range of $190K - $265K, and a comprehensive benefits package. We are an equal employment opportunity and affirmative action employer, committed to diversity and inclusion.
Apply now to join our team and be part of shaping the future of robotics and logistics.
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Head of Business Operations and Strategy
4 days ago
Los Angeles, California, United States Serve Robotics Full time{"title": "Head of Business Operations and Strategy", "description": "Job SummaryWe are seeking a highly experienced and strategic leader to join our team as Head of Business Operations and Strategy. As a key member of our leadership team, you will be responsible for scaling our field operations organization, driving data-driven decisions, and optimizing...
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Head of Business Operations and Strategy
4 days ago
Los Angeles, California, United States Serve Robotics Full time{"title": "Head of Business Operations and Strategy", "description": "Join Our Team as a Leader in Robotics OperationsServe Robotics is a pioneering company in the field of robotics and logistics, and we are seeking a highly skilled and experienced professional to lead our business operations and strategy team.As a key member of our leadership team, you will...
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