International Customer Service Specialist

2 weeks ago


Chantilly, Virginia, United States Dynex Technologies Full time
Job Type

Full-time

About Dynex:

DYNEX TECHNOLOGIES, Inc. has been a pioneer in the design and manufacturing of fully automated ELISA microplate workstations and laboratory instruments for over 70 years. Our team comprises skilled professionals including design engineers, service technicians, applications scientists, marketing experts, and precision-manufacturing specialists, all committed to continuous innovation and excellence in product design. We strive to deliver state-of-the-art microplate processing systems that address the most demanding applications, ultimately enhancing health outcomes and quality of life.

Job Summary:

We are looking for a proactive and innovative individual who is eager to contribute to the expansion of our global operations. The ideal candidate will play a crucial role in managing the sales order process, ensuring smooth operations from order entry to shipment.

Key Responsibilities:
  • Generate accurate sales orders in Syspro ERP for international distributors and domestic customers.
  • Prepare essential shipping documentation for international shipments, including Commercial Invoices and Chamber of Commerce paperwork.
  • Handle all export documentation for clearing agents, such as HAWB's, MAWB's, AES, Manifests, and BOL's.
  • Ensure compliance with export regulations and internal protocols for documentation.
  • Maintain communication with customers regarding shipment status.
  • Monitor daily shipments and provide status updates to relevant team members.
  • Track shipments and resolve any billing or shipping discrepancies.
  • Act as a liaison with customs brokers, agents, and air terminal operators as necessary.
  • Collaborate with the Operations team and freight companies to schedule timely pickups.
  • Foster relationships with customers, carriers, and freight forwarders.
  • Evaluate third-party logistics providers.
  • Assist in managing daily customer service operations as needed.

Supervisory Responsibilities: None.

Success Factors:
  • Exceptional attention to detail and strong organizational abilities.
  • Proficiency in two or more languages, including English.
  • Dependable and responsible work ethic.
  • Team-oriented mindset.

Minimum Qualifications / Education:
  • 3-5 years of experience in global logistics or international customer service, including order entry and processing.
  • Familiarity with standard medical laboratory practices and workflows is preferred.
  • Comprehensive knowledge of domestic and international geography.
  • Bi-lingual capabilities are advantageous; strong command of English is essential.
  • Thorough understanding of shipping and customs regulations at state, federal, and international levels.
  • Excellent communication skills with the ability to present data effectively.
  • Commitment to providing outstanding customer service.
  • Availability for occasional overtime as required.

Computer Skills:
  • Proficient in MS Office, particularly advanced MS Excel; experience with HubSpot, Salesforce, and Syspro ERP is a plus.

Work Environment: Office-based, with occasional visits to the warehouse for order checks.

Physical Requirements: Must comply with National Institute for Occupational Safety & Health (NIOSH) Standards.

Salary Description:

$65,000 - $75,000

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