Automotive Customer Service Specialist

2 weeks ago


Chantilly, Virginia, United States Penske Automotive Full time

Penske Automotive Group is seeking a dedicated Automotive Customer Service Specialist to enhance our team and provide exceptional service experiences.

JOIN OUR TEAM

At Penske Automotive Group, we are committed to fostering a positive and inclusive work environment that champions excellence and achievement. We invite passionate and motivated individuals to become part of our dynamic team.

Imagine a career where you can make a significant impact on our organization and our customers daily. As a trusted Automotive Customer Service Specialist, you will serve as the vital link between our customers and the service department. Your responsibilities will include:

  • Scheduling appointments and managing service history.
  • Communicating essential information regarding vehicle maintenance and repairs.
  • Providing accurate cost estimates to customers.

WHAT WE OFFER

Join a Fortune 500 company recognized by Automotive News as one of the "Best Dealerships to Work For." We are also proud to be featured on Glassdoor's Best Places to Work list.

Our comprehensive benefits package includes:

  • Health care options (medical, dental, and vision).
  • 401k savings and retirement plan with company match.
  • Training and development opportunities tailored to your performance and career aspirations.

We cultivate a values-driven culture centered on integrity, professionalism, excellence, and teamwork.

WHAT WE SEEK

We are looking for individuals who possess:

  • A genuine passion for delivering outstanding customer service.
  • A friendly, enthusiastic, and reliable demeanor with a positive team-oriented attitude.
  • Exceptional communication, interpersonal, and organizational skills.
  • A strong work ethic and the ability to thrive in a fast-paced, results-oriented environment.

YOUR CONTRIBUTION

As a key member of our team, you will:

  • Ensure customers receive a world-class service experience throughout their ownership journey.
  • Provide unparalleled knowledge and technical expertise to help customers understand their maintenance needs and repair orders.
  • Engage with customers professionally, ensuring clarity and courtesy in all communications.
  • Strive for personal and dealership growth by achieving challenging monthly targets.

APPLY WITH US

If you are looking for a fulfilling career with competitive compensation and benefits, along with opportunities for advancement, consider joining Penske Automotive Group. Our hiring process typically includes a phone interview, in-person interviews, background checks, and reference checks.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require a valid driver's license and a good driving record.



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