Customer Service Representative

5 days ago


Chantilly, Virginia, United States Marriott Full time

Join Marriott's Team of Hospitality Professionals

About Marriott

Marriott International is a leading global hospitality company with over 6,000 properties across the globe. We are committed to delivering exceptional guest experiences and providing opportunities for our employees to grow and develop their careers.

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Support Expert. As a key member of our front-line team, you will be responsible for providing exceptional service to our guests, responding to their needs and concerns, and ensuring that their stay with us is memorable and enjoyable.

Key Responsibilities

  • Provide exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner.
  • Respond to guest inquiries and resolve issues in a fair and efficient manner.
  • Work collaboratively with other team members to ensure that guest needs are met and exceeded.
  • Participate in ongoing training and development to enhance your skills and knowledge.

What We Offer

As a Guest Service Support Expert with Marriott, you will have the opportunity to work with a diverse team of hospitality professionals, develop your skills and knowledge, and advance your career in a dynamic and fast-paced environment.

Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, a strong customer service focus, and the ability to work in a fast-paced environment. You will also need to be able to work a variety of shifts, including evenings, weekends, and holidays.



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