IT Service Management Specialist

2 months ago


Chantilly, Virginia, United States SAIC Full time

About the Role

SAIC is seeking an experienced IT Service Management Specialist to join our team. As an ITIL Process Improvement Expert, you will play a key role in overseeing ITIL process improvement efforts, identifying service deficiencies, and creating structure to mature service delivery processes.

Key Responsibilities

  • Participate in a team defining, managing, and improving the ITIL sub-processes of Release and Deployment Management, Service Validation and Testing, Change Evaluation, Event Management, Strategic Assessment, Product Development, and Service Level Management.
  • Assess when events become incidents and/or problems, and evaluate the intended/unintended effects of proposed changes.
  • Develop and negotiate Service Level Agreements (SLAs) with service providers, and review and report on achievement of service thresholds and objectives.
  • Collaborate with stakeholders to analyze internal/external factors, establish service objectives, align services with customer desired outcomes, and prioritize investments.

Requirements

  • Must be a US Citizen.
  • Bachelor's degree in a STEM field of study and five (5) years or more experience; Master's degree and three (3) years or more experience; PhD and 0 years related experience. Applicable work experiences may be considered in lieu of degree.
  • ITIL v3 or 4 related certifications are a plus, but not required.
  • Must possess and maintain a Top Secret/Sensitive Compartmented Information (TS/SCI) clearance with Poly.

About SAIC

SAIC is a leading technology integrator that provides innovative solutions to the US government and private sector. We are committed to delivering exceptional value to our customers and employees.



  • Chantilly, Virginia, United States SAIC Full time

    Job Title: IT Service Management SpecialistJob Summary:SAIC is seeking an IT Service Management Specialist to join our team. As an IT Service Management Specialist, you will be responsible for overseeing ITIL process improvement efforts, identifying service deficiencies, and creating structure to mature service delivery processes.Key...


  • Chantilly, Virginia, United States SAIC Full time

    Job Title: IT Service Management SpecialistSAIC is seeking an IT Service Management Specialist to join our team. As an IT Service Management Specialist, you will be responsible for overseeing ITIL process improvement efforts, identifying service deficiencies, and creating structure to mature service delivery processes.Key Responsibilities:Participate in a...


  • Chantilly, Virginia, United States SAIC Full time

    About the RoleSAIC is seeking an experienced IT Service Management professional to join our team. As an IT Service Management Specialist, you will play a key role in overseeing ITIL process improvement efforts, identifying service deficiencies, and creating structure to mature service delivery processes.Key ResponsibilitiesParticipate in a team defining,...

  • Grant Specialist

    2 weeks ago


    Chantilly, Virginia, United States Koniag Management Solutions Full time

    Job Title: Grant App Specialist About the Role: Koniag Management Solutions is seeking a highly skilled Grant App Specialist to support our government customer. This position requires the candidate to be able to obtain a Public Trust. Key Responsibilities: * Provide grant application support to our government customer * Develop and maintain grant-related...


  • Chantilly, Virginia, United States Information Management Group Full time

    Service Manager Job DescriptionAt Information Management Group, we are seeking a highly skilled Service Manager to join our team. As a Service Manager, you will be responsible for defining, maintaining, and executing processes that improve operational efficiency.Key Responsibilities:Develop and maintain service processes that meet customer needs and...


  • Chantilly, Virginia, United States iQuasar Full time

    Job Title: Senior Management Information Services MIS SpecialistJob Summary:Mystek Systems, Inc. is seeking a Senior Management Information Services (MIS) Specialist to join our team. As a key member of our team, you will be responsible for maintaining and developing features for websites and web applications, utilizing technologies such as JavaScript, HTML,...


  • Chantilly, Virginia, United States DanSources Full time

    We are seeking a highly skilled Service Operations Specialist to support the Defense and National Security Sector at DanSources. The role involves collaborating with engineers and project managers to gather technical requirements and communicate them clearly to developers in written form. In addition, the Service Operations Specialist will monitor project...


  • Chantilly, Virginia, United States IMG Information Management Group, Inc. Full time

    Service Delivery ManagerIMG is seeking a highly skilled Service Delivery Manager to support our Defense and National Security sector. The successful candidate will be responsible for defining, maintaining, and executing processes that improve operational efficiency.Key Responsibilities:Ensures services are defined and continuous service processes work in...


  • Chantilly, Virginia, United States IMG Information Management Group, Inc. Full time

    Job Title: Service Delivery ManagerOpportunity IMG has an opening for a Service Delivery Manager professional to support the Defense and National Security sector.Job Duties:Define, maintain, and execute processes that improve operational efficiency.Ensure services are defined and continuous service processes work in practice.Meet with SMEs to gather...


  • Chantilly, Virginia, United States SAIC Full time

    Job Title: IT Services Integration SpecialistJob Summary:SAIC is seeking an experienced IT Services Integration Specialist to support a US Government customer in the Chantilly, VA area. The successful candidate will provide technical expertise on IT Service Management (ITSM) topics, including service delivery oversight, Event Management, Incident Management,...


  • Chantilly, Virginia, United States General Dynamics Information Technology Full time

    Job Summary:We are seeking an ITSM Incident Management Specialist to join our team at General Dynamics Information Technology. As an ITSM Incident Management Specialist, you will be responsible for leveraging ITIL practices and ServiceNow to ensure efficient resolution of IT incidents.Key Responsibilities:Triage, prioritize, and manage incident and change...


  • Chantilly, Virginia, United States TENICA Full time

    Financial Management SpecialistTENICA is seeking a highly skilled Financial Management Specialist to join our team. As a key member of our financial management team, you will be responsible for providing time-sensitive and accurate financial management support.Key Responsibilities:Perform financial management support, including business case analysis,...


  • Chantilly, Virginia, United States Koniag Management Solutions Full time

    KMS Job Overview Koniag Management Solutions is seeking a highly skilled Grant App Specialist to support our government customer. This position requires the candidate to be able to obtain a Public Trust. Key Responsibilities The successful candidate will be responsible for: Managing grants and ensuring compliance with federal regulationsDeveloping and...


  • Chantilly, Virginia, United States Leidos Full time

    Job Summary:Leidos is seeking a highly skilled Commercial Services Specialist to join our dynamic team. As a key member of our procurement team, you will be responsible for providing network procurement services, including service ordering, service maintenance, vendor payment coordination, and service termination.Key Responsibilities:Support the full...


  • Chantilly, Virginia, United States SAIC Full time

    About the RoleSAIC is seeking an experienced IT Service Management professional to join our team as a Service Delivery Strategist. As a key member of our team, you will be responsible for overseeing ITIL process improvement efforts, identifying service deficiencies, and creating structure to mature service delivery processes.Key ResponsibilitiesParticipate...


  • Chantilly, Virginia, United States General Dynamics Full time

    Job Title: Administrative SpecialistAre you a highly organized and detail-oriented individual with excellent communication skills? Do you have experience in administrative support and customer service? We are seeking an Administrative Specialist to join our team in Chantilly, VA.Job Summary:The Administrative Specialist will provide administrative support to...


  • Chantilly, Virginia, United States SAIC Full time

    About the RoleSAIC is seeking an experienced IT Service Management professional to join our team as a Service Delivery Strategist. As a key member of our team, you will be responsible for overseeing ITIL process improvement efforts, identifying service deficiencies, and creating structure to mature service delivery processes.Key ResponsibilitiesParticipate...


  • Chantilly, Virginia, United States Arcfield Full time

    Job Title: Configuration Management SpecialistAt Arcfield, we are seeking a highly skilled Configuration Management Specialist to join our team. As a key member of our engineering team, you will be responsible for establishing and standardizing best practices for engineering and development configurations.Responsibilities:Develop and implement configuration...


  • Chantilly, Virginia, United States General Dynamics Information Technology Full time

    Job Title: Emergency Management SpecialistGeneral Dynamics Information Technology (GDIT) is seeking an experienced Emergency Management Specialist to join our team. As an Emergency Management Specialist, you will play a critical role in supporting our customer's emergency management program, ensuring the organization's preparedness and response to...


  • Chantilly, Virginia, United States General Dynamics Information Technology Full time

    Job Title: Emergency Management SpecialistGeneral Dynamics Information Technology (GDIT) is seeking an experienced Emergency Management Specialist to join our team. As an Emergency Management Specialist, you will play a critical role in supporting our customer's emergency management program, ensuring the safety and security of personnel and assets.Key...