Client Relationship Manager

2 weeks ago

Doral, Florida, United States Visa Full time

Overview:
Visa Money Movement Solutions (MMS) Global Accounts Group is dedicated to managing the highest revenue-generating global accounts across our diverse range of products and services.

Our objective is to deliver outstanding support to this select group of clients while introducing innovative market-leading solutions that enhance value and satisfaction for end consumers, addressing significant demands for payment and related services in the realm of money movement.

This team is set to implement cutting-edge technologies to facilitate and secure Visa money movement transactions worldwide.

Role Summary:
We are seeking passionate individuals who are committed to fostering innovation and providing uniquely differentiated user experiences tailored to specific market needs.

Success in this position hinges on a blend of exceptional communication abilities, comprehensive knowledge of payments and service delivery, and a strong desire to advance Visa's expanding money movement solutions for this critical client segment.

Key Responsibilities:
As a Client Relationship Manager, you will play a vital role in managing relationships with key clients for Visa Money Movement Solutions.

  • Ensure client satisfaction with our products and services while proactively addressing any areas of concern.
  • Oversee a portfolio of global accounts, aiming to meet and exceed revenue targets.
  • Build and nurture strong relationships with clients, addressing and resolving any inquiries or complaints.

Essential Functions:
Your responsibilities will include:

  • Maintaining and enhancing client relationships, serving as the primary contact point, and coordinating with various departments to meet client needs.
  • Identifying new business opportunities to grow accounts through upselling and cross-selling.
  • Supporting contract negotiations to ensure mutually beneficial terms for both clients and the company.
  • Playing a crucial role in client retention by ensuring satisfaction and resolving any issues that arise.
  • Assisting in the development of strategies to enhance client services, drive sales growth, and effectively manage client portfolios.
  • Utilizing reports to track progress, analyze performance, and inform future strategies.
  • Collaborating closely with sales, marketing, and product teams to ensure alignment with client expectations.

Qualifications:
To be considered for this role, candidates should possess:

  • A Bachelor's degree in Business Administration, Marketing, Communications, or a related field with a minimum of five (5) years of relevant experience, or
  • A Master's degree in a similar field with at least three (3) years of relevant experience, or
  • A minimum of eight (8) years of directly related experience.

Preferred Qualifications:
Ideal candidates will have:

  • 3+ years of experience in sales, customer service, or a related role within the financial services sector.
  • Strong communication and interpersonal skills to build client relationships, negotiate contracts, and collaborate with internal teams.
  • Excellent critical thinking skills to address client account issues effectively.
  • A solid understanding of Visa's money movement products or services is advantageous.
  • Proactive, detail-oriented, and organized with effective time management skills.
  • A willingness to learn specific software or technologies, such as CRM systems.

Work Environment:
This position is office-based and may require travel up to 10% of the time.

Mental/Physical Requirements:
The role involves sitting and standing at a desk, communicating in person and via telephone, and frequently using standard office equipment such as computers and telephones.

Visa is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Visa also considers qualified applicants with criminal histories in a manner consistent with applicable local laws.

Compensation:
The estimated salary range for this position is between $100,700 and $146,000 annually, which may include potential sales incentives. Salary may vary based on job-related factors such as knowledge, skills, experience, and location. This position may also be eligible for bonuses and equity.

Visa offers a comprehensive benefits package that may include Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and a Wellness Program.

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