Guest Services Coordinator

1 week ago

Duluth, Minnesota, United States Concord Hospitality Full time

Rooms Controller

We are seeking individuals who possess a genuine enthusiasm for providing exceptional service. As a pivotal member of the front desk team, you will be the primary point of contact for our guests, significantly influencing their overall experience. Your proactive, attentive, and compassionate approach will be essential in creating memorable stays. If you thrive on engaging with people and embody a strong sense of accountability, this position is an excellent fit for you. At Concord Hospitality, we pride ourselves on fostering a positive company culture where every team member is respected and valued.

Key Responsibilities:

In your role as a Rooms Controller, you will be entrusted with ensuring our guests receive unparalleled hospitality by:
  • Providing assistance to guests in a courteous, efficient, and professional manner at all times.
  • Upholding a high standard of service and hospitality.
  • Addressing guest concerns or issues promptly and effectively, ensuring satisfaction in a timely manner.
  • Processing guest charges, collecting payments, and adhering to all cash handling protocols as established by Concord.
  • Managing guest correspondence and messages with utmost respect for privacy and professionalism.
  • Maintaining comprehensive knowledge of the hotel brand and various programs (including travel initiatives and special promotions).
  • Communicating effectively with various departments and management regarding guest feedback and concerns.
  • Responding swiftly to incoming calls, lobby visitors, and team members requiring front desk support.
  • Being well-versed in hotel safety and emergency protocols.
Here are some reasons our associates appreciate working with us:

Benefits (Full-Time Associates Only)

We offer competitive compensation. Full-time associates are eligible for a comprehensive benefits package, which includes medical, dental, and vision plans, life insurance, short-term and long-term disability options, 401K plans, tuition assistance, discounted room rates at Concord-managed hotels, along with training, development, and career advancement opportunities.

Why Choose Concord?

Our culture is built upon five Cornerstones that serve as our foundation: Quality, Integrity, Community, Profitability, and Fun. We prioritize creating a positive work environment for our associates and strive to recruit the best talent in the industry. At Concord, you will experience a culture that values you, and our Associate First policy is integral to our operations. Utilize your hospitality skills with a company that genuinely cares about your growth and development. We engage in various enjoyable activities on-site to maintain strong connections with our associates and demonstrate our commitment to their well-being.

If you are looking for a role that offers growth and the opportunity to be part of a dynamic team, this position may be the right fit for you. We are proud to be an EEO employer M/F/D/V and maintain a drug-free workplace.

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