Guest Relations Specialist

2 weeks ago


Duluth, Minnesota, United States Embassy Suites AtlantaSugarloaf, GA Full time
Embassy Suites Atlanta/Sugarloaf, GA - Front Desk Customer Service Agent

Embassy Suites Atlanta/Sugarloaf is a premier establishment in the hospitality sector, dedicated to delivering outstanding service and value to our guests. We seek enthusiastic individuals who are passionate about the hospitality field and are looking to grow their careers with us. Our organization promotes a culture of collaboration and personal development, offering numerous opportunities for career advancement.

Key Responsibilities:
  • Greet guests and manage check-in and check-out processes
  • Adhere to cash handling and credit card policies
  • Oversee room availability and manage checkouts/extensions
  • Update housekeeping status and maintain departmental reports
  • Provide guests with information regarding hotel amenities and special offers
  • Address guest inquiries and effectively resolve any complaints
  • Exhibit a strong commitment to delivering exceptional guest service
  • Accurately document any guest incidents
  • Availability to work flexible shifts, including evenings, weekends, and holidays
Qualifications:
  • High School diploma or equivalent preferred
  • Previous experience in hotel and customer service roles required
  • Familiarity with cash handling and credit card procedures
  • Competitive salary and benefits package available
  • Knowledge of hotel services, local attractions, and community events
Embassy Suites Atlanta/Sugarloaf is an equal opportunity employer, committed to creating a workplace free from discrimination and harassment. We value diversity and inclusion in all employment practices.

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