Guest Services Representative

2 weeks ago


Duluth, Minnesota, United States AmericInn by Wyndham Duluth South Full time
Job Overview

We are looking for a dedicated and customer-oriented hospitality front desk coordinator to enhance our guest services team. This role involves welcoming visitors, managing reservations, addressing inquiries, and resolving issues to ensure an outstanding experience for every guest.

Key Responsibilities:

  • Address customer concerns effectively when required.
  • Coordinate with housekeeping to ensure that guest accommodations are prepared.
  • Welcome guests, facilitate check-ins and check-outs, distribute room keys, and securely handle payment information.
  • Conduct regular administrative tasks to maintain accurate guest records.
  • Handle incoming communications, including phone calls and booking requests, while providing information about room rates, availability, amenities, and special accommodations.

Qualifications:

  • A minimum of 1 year of experience in the hospitality sector as a front desk agent, receptionist, or guest service representative is preferred.
  • Strong customer service, interpersonal, organizational, and time management skills are essential.
  • A high school diploma, GED, or equivalent is required.
  • Proficient in managing phone communications and navigating high-pressure situations.
  • Familiarity with Microsoft Office and reservation management systems is advantageous.

About the Company
We are part of a well-regarded hospitality group, known for our commitment to providing clean, comfortable accommodations and exceptional service. Our location is ideal for travelers seeking proximity to major attractions and conveniences.



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