Overnight Guest Services Coordinator
2 weeks ago
Position: Overnight Guest Services Coordinator
Company: OCI Hospitality
Position Details
Schedule: Night shifts, including weekends and holidays
Employment Type: Part-Time
Compensation: $16.75 - $19.75 per hour
Employee Benefits
- Travel Discounts
- Flexible Work Hours
Additional Benefits for Full-Time Employees
- 401K Matching
- Comprehensive Medical, Vision, and Dental Plans
- Paid Time Off
Role Summary
Key Responsibilities: Availability during weekends and holidays is essential.
The Overnight Guest Services Coordinator serves as the initial point of contact for guests. Your approach to phone interactions and guest greetings sets the atmosphere for their entire experience. You will be the primary resource for guests, assisting with inquiries such as room directions, dining recommendations, local attractions, and additional requests like extra towels or late checkouts. This role requires multitasking, including answering calls, managing guest check-ins and check-outs, fulfilling requests, and collaborating with maintenance and housekeeping teams. You will also ensure accuracy in billing and payments while upholding safety and security protocols. Addressing guest service concerns with confidence and empathy is crucial, as is taking ownership of situations to ensure guest satisfaction.
Candidate Profile
A positive attitude and the ability to work collaboratively within a team are vital. Flexibility in scheduling, including weekends, is required, along with a strong commitment to reliability. You should be adept at managing multiple responsibilities while maintaining composure and approachability. A genuine enthusiasm for building connections with both team members and guests is essential. A sincere interest in enhancing the overall experience for guests and colleagues through proactive communication, innovation, and teamwork is expected. A valid driver's license and proof of insurability are necessary, with a driving record that meets our insurance provider's standards.
What We Offer
Joining our team means becoming part of a workplace that values inclusivity and employee development. We strive to create an environment where you feel engaged, empowered, and excited about your growth. Our people are our greatest asset, and we are committed to providing a rewarding, enjoyable, and flexible work atmosphere, along with exciting perks and opportunities for career advancement.
About OCI Hospitality
OCI Hospitality is dedicated to Enriching Lives Through Exceptional Hospitality. We believe that every team member contributes significantly to enhancing the experiences of our guests, stakeholders, and the communities we serve.
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