Guest Services Coordinator

2 months ago

Duluth, Minnesota, United States Concord Hospitality Full time

Rooms Controller

We are seeking individuals who possess a genuine enthusiasm for assisting others. Working at the front desk places you at the center of the hotel, providing the most interaction with our guests. Your role is crucial to the overall experience that guests will enjoy. Your proactive, responsive, and caring nature will significantly enhance their stay. If you thrive on engaging with people and have a friendly demeanor coupled with a strong sense of accountability, this position is ideal for you. At Concord Hospitality, we pride ourselves on a positive company culture where every team member is appreciated and treated with dignity.

Key Responsibilities:

As a Rooms Controller, you will be entrusted with delivering the finest hospitality experience for our guests by:
  • Providing efficient, courteous, and professional assistance to guests at all times.
  • Upholding a high standard of service and hospitality.
  • Addressing guest concerns or issues promptly and effectively, ensuring satisfaction in a timely manner.
  • Processing guest charges, collecting payments, and adhering to all cash handling protocols as mandated by Concord.
  • Managing guest correspondence and messages with utmost respect for privacy and professionalism.
  • Being well-versed in the hotel brand and various programs (travel initiatives, special promotions).
  • Communicating effectively with various departments and management regarding guest feedback and concerns.
  • Responding swiftly to incoming calls, lobby visitors, and team members requiring front desk support.
  • Having comprehensive knowledge of hotel safety and emergency protocols.
Here are some reasons our associates appreciate working with us:

Benefits (For Full-Time Associates Only)

We offer competitive compensation. Full-time associates are eligible for a comprehensive benefits package, which includes medical, dental, and vision plans, life insurance, short-term and long-term disability options, 401K plans, tuition assistance, discounted room rates at Concord-managed hotels, along with training and development and career advancement opportunities.

Why Choose Concord?

Our culture is built upon our five Cornerstones, which we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. We prioritize creating a positive work environment for our associates and strive to recruit the best talent in the industry. At Concord, you can enjoy a culture where you are valued, and our Associate First policy is a core principle. Utilize your hospitality skills with a company that genuinely cares about you and your growth. We engage in various enjoyable activities on property to foster connections with our associates and demonstrate our commitment to their well-being.

If you are looking for a role where you can develop and be part of a vibrant team, this position may be the right fit for you. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

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