Senior Technical Community Program Manager

2 weeks ago

Seattle, Washington, United States AmazonWebServices Full time

Position Overview: We are seeking a seasoned Program Manager who is passionate about influencing the global landscape of technical expertise within AWS. This role is pivotal in establishing and nurturing global communities of specialists to enhance our capacity to onboard, develop, and scale our technical resources.

Key Responsibilities:

  • Develop a comprehensive skills complexity framework in collaboration with specialist leaders to assess learning milestones and integrate them into existing technical training programs.
  • Plan and execute the annual learning event known as "TFC Summit Week," accommodating over 2,000 in-person and 20,000 virtual participants.
  • Simplify and implement our program's participation in major marketing events and regional learning initiatives worldwide.
  • Design and deliver learning initiatives that promote knowledge sharing and collaboration among the global technical community.
  • Establish and maintain mechanisms to evaluate and track the readiness of field employees, providing strategic insights into ongoing projects.
  • Continuously update programs based on stakeholder feedback and performance data.
  • Communicate project updates, challenges, and strategies effectively to leadership and stakeholders.

A Day in the Role: As the TFC Scaling Lead, your focus will be on empowering the next generation of technical experts. You will collaborate with various specialist teams to refine their curriculums, enhance their understanding, and develop metrics to evaluate the success of learning initiatives.

Inclusive Culture: At AWS, we celebrate diversity and are committed to fostering an inclusive environment. Our employee-led affinity groups and innovative benefits reflect our dedication to a culture of inclusion.

Work-Life Balance: We prioritize a healthy work-life balance, encouraging flexibility in working hours to help you achieve personal and professional fulfillment.

Career Development: Our team is focused on mentorship and career growth, providing opportunities for knowledge sharing and skill enhancement.

About the Team: The Technical Field Communities (TFC) Program is dedicated to enhancing customer success with AWS through knowledge scaling initiatives and expert connections.

Basic Qualifications:

  • 5+ years of experience in program or project management.
  • Proven track record in managing program strategy and delivering results to senior leadership.
  • Experience utilizing data to drive improvements.
  • Bachelor's Degree or equivalent experience in the technology sector.
  • Experience in learning and development programs.
  • Familiarity with cloud computing concepts.

Preferred Qualifications:

  • Advanced degree in relevant fields.
  • Industry certifications in instructional design or curriculum development.
  • AWS certifications or equivalent experience in Enterprise IT.
  • Experience with Learning Management Systems and corporate training practices.

Amazon is committed to creating a diverse and inclusive workplace, ensuring equal opportunities for all.

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