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Lead Technical Community Program Manager

2 months ago

Seattle, Washington, United States AmazonWebServices Full time

Position Overview: Are you an experienced Program Manager with a passion for scaling technical expertise globally? We are on a mission to cultivate worldwide communities of specialists within the AWS technical domain to enhance our capacity to onboard, develop, and empower our Specialist resources.

Role Significance: The Technical Field Communities (TFCs) are essential in disseminating technical knowledge to both internal and external stakeholders. We seek a seasoned Program Manager to spearhead expert learning initiatives across AWS by crafting a skills complexity framework and leading strategies for expert participation in learning events for AWS and our clientele worldwide.

Key Responsibilities:

  • Develop a comprehensive skills complexity model in collaboration with specialist leaders to assess learning milestones and integrate them into existing technical curricula for upskilling.
  • Plan and execute our annual learning event, the "TFC Summit Week," accommodating over 2,000 in-person and 20,000 virtual participants.
  • Simplify and implement the model for our program's involvement in major marketing events and geographically focused learning initiatives globally.
  • Design and deliver educational initiatives that foster knowledge sharing and collaboration within the global technical community.
  • Establish and enhance mechanisms to evaluate and track the readiness of field personnel, providing thought leadership in ongoing programs and projects.
  • Continuously update programs based on stakeholder feedback and data analysis.
  • Present and facilitate discussions regarding projects, challenges, solutions, metrics, and strategic direction to leadership and stakeholders.
  • Manage multiple priorities while effectively communicating progress and managing stakeholder expectations.

A Day in the Life: As the TFC Scaling Lead, your focus will be on empowering the next generation of experts, driving the delivery of large-scale events, and collaborating with global stakeholders to enhance customer satisfaction.

Inclusive Team Culture: At AWS, we value diversity and are committed to fostering an inclusive environment. Our employee-led affinity groups and innovative benefits promote a culture of inclusion and continuous learning.

Work-Life Balance: We prioritize a healthy work-life balance, emphasizing the importance of personal and professional fulfillment. Flexibility in working hours is encouraged to help you achieve this balance.

Mentorship & Career Development: Our team is dedicated to supporting new members through knowledge sharing and mentorship, ensuring that each team member has opportunities for growth and development.

About the Team: The Technical Field Communities (TFC) Program is dedicated to assisting customers in effectively utilizing AWS by driving knowledge-scaling initiatives and connecting experts across the technical landscape.

Basic Qualifications:

  • 5+ years of program or project management experience.
  • Proven track record in owning program strategy and delivering results to senior leadership.
  • Experience in utilizing data and metrics to drive improvements.
  • Bachelor's Degree or equivalent experience in the technology sector.
  • Experience in driving learning and development programs.
  • Working knowledge of cloud computing concepts.

Preferred Qualifications:

  • Advanced degree in business, program management, or related fields.
  • Industry certifications in instructional design or curriculum development.
  • AWS Certified Cloud Practitioner or equivalent experience.
  • Experience with Learning Management Systems and corporate training practices.
  • Experience in a cross-functional, global environment.

Amazon is committed to creating a diverse and inclusive workplace, ensuring equal opportunities for all individuals.