Nursing Operations Supervisor

1 week ago


Holland, Michigan, United States Hospice of Holland Inc Full time
Job Overview

Position Type: Full-Time

  • Standard Work Hours: Monday to Friday, 8 am - 5 pm
  • Involves rotating weekend, holiday, and on-call support
  • Compensation based on experience

Benefits Include:

  • Comprehensive medical, dental, and vision coverage
  • Life and disability insurance options
  • 401(k) retirement plan with employer matching
  • Generous paid time off
  • Paid holidays
  • Support for continuing education
  • Reimbursement for mileage and mobile phone expenses

Position Summary:

The Clinical Support Manager (RN) collaborates closely with the Senior Director of Operations to ensure that all nursing care and services are effectively coordinated and managed in accordance with the standards set by Hospice of Holland.

Key Responsibilities:

  • Participates in the on-call nursing supervisory rotation during weekends, evenings, and off-hours, serving as a backup for other Clinical Managers.
  • Assists the Senior Director of Operations in overseeing all Clinical Care staff, primarily responsible for the clinical services provided by on-call nurses and hospice aides.
  • Supports the clinical services team in achieving the strategic objectives of Hospice of Holland while identifying areas for improvement and participating in customer service resolutions as necessary.
  • Ensures compliance with local, state, and federal regulations in all nursing-related matters, participating in Medicare surveys as required.
  • Responsible for evaluating clinical care services for all supervised staff, promoting high-quality and safe patient care delivery.
  • Conducts assessments of team competencies through various methods, including home visits, care conferences, and documentation reviews, remaining available during operational hours to assist clinicians.
  • Reviews patient medical information to ensure cost-effectiveness and compliance with regulations, participating in interdisciplinary team meetings.
  • Assists clinicians in identifying immediate care needs during off-hours and oversees call system and call center operations.
  • Supports the Senior Director of Operations in the recruitment, selection, and orientation of new staff members.
  • Contributes to the development and review of nursing policies and procedures for Hospice of Holland.
  • Ensures adherence to all relevant laws and regulations concerning clinical care.
  • Assists with the staffing and scheduling of clinical care personnel under their supervision.
  • Ensures that clinical documentation in the electronic medical record meets organizational standards.
  • Oversees the management of medical supplies and equipment, ensuring proper usage and compliance.
  • Strives to guarantee that every individual under the care of Hospice of Holland receives the highest quality of care.

Qualifications:

  • Graduate of an accredited nursing program with a BSN degree; a master's degree is preferred.
  • Experience in hospice or home care settings with at least two years of clinical nursing experience; supervisory experience is preferred.
  • Current RN licensure in the state of Michigan; must possess a valid driver's license and insured vehicle.
  • Demonstrates strong leadership abilities, capable of motivating and developing a cohesive team.
  • Exhibits excellent nursing skills and a thorough understanding of hospice care principles.
  • Ability to analyze and interpret business documents, professional literature, and regulatory guidelines.
  • Skilled in report writing, business correspondence, and procedural documentation.
  • Capable of presenting information effectively in both individual and small group settings.
  • Adept at problem-solving, data collection, and drawing valid conclusions.
  • Knowledgeable in professional standards and practices.
  • Ability to adapt to ongoing changes and manage multiple tasks efficiently.


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