Nursing Operations Supervisor

1 week ago


Holland, Michigan, United States Hospice of Holland Inc Full time
Job Overview

Position Type: Full-Time

  • Standard Work Hours: Monday to Friday, 8 am - 5 pm
  • Includes rotating weekend, holiday, and on-call support
  • Compensation based on experience

Benefits:

  • Comprehensive medical, dental, and vision coverage
  • Life and disability insurance options
  • 401(k) retirement plan with employer matching
  • Generous paid time off and holidays
  • Support for continuing education
  • Reimbursement for mileage and mobile phone expenses

Role Summary:

The Clinical Support Manager (RN) collaborates closely with the Senior Director of Operations to ensure that all nursing care and services are effectively coordinated and managed in alignment with the standards of Hospice of Holland.

Key Responsibilities:

  • Participates in the on-call nursing supervisory rotation during weekends, evenings, and off-hours, serving as a backup for other Clinical Managers.
  • Assists the Senior Director of Operations in overseeing all Clinical Care staff and is primarily accountable for the clinical services provided by on-call nurses and hospice aides.
  • Supports the clinical services team in achieving strategic objectives while identifying areas for improvement and participating in customer service resolutions as necessary.
  • Ensures compliance with local, state, and federal regulations in all nursing-related matters and participates in Medicare surveys as required.
  • Responsible for evaluating clinical care services for all supervised staff, promoting quality and safe patient care delivery.
  • Conducts reviews and evaluations of team competencies through various methods, including home visits, care conferences, and documentation reviews, remaining available during operational hours to assist clinicians.
  • Reviews patient medical information to ensure cost-effectiveness and compliance with regulations, and participates in interdisciplinary team meetings.
  • Assists clinicians in determining immediate care needs during off-hours and oversees call system activities.
  • Supports the Senior Director of Operations in the recruitment, selection, and orientation of new staff members.
  • Contributes to the development and review of nursing policies and procedures for Hospice of Holland.
  • Ensures compliance with all relevant laws and standards in clinical care.
  • Assists with staffing and scheduling for clinical staff in a timely manner.
  • Ensures that clinical documentation in the electronic medical record meets organizational standards.
  • Oversees the management of supplies and equipment related to clinical care.
  • Strives to ensure that every individual under Hospice of Holland's care receives the highest quality of service.

Qualifications:

  • Graduate of an accredited nursing program with a BSN degree; a master's degree is preferred.
  • Experience in hospice or home care settings with at least two years of clinical nursing experience; supervisory experience is preferred.
  • Current Registered Nurse licensure in the state of Michigan; must possess a valid driver's license and have access to a reliable vehicle.
  • Demonstrated leadership abilities, capable of motivating and building a cohesive team.
  • Strong nursing skills and a solid understanding of hospice philosophy.
  • Ability to analyze and interpret various professional documents and regulations.
  • Skilled in writing reports, business correspondence, and procedural manuals.
  • Effective in presenting information in both individual and small group settings.
  • Adept at problem-solving, data collection, and drawing valid conclusions.
  • Knowledgeable in accepted professional standards and practices.
  • Capable of managing change and multitasking effectively.


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