Member Services Team Member

1 week ago

Holland, Michigan, United States MVP SPORTSCLUBS Full time
Job Description

About MVP Sports Clubs

MVP Sports Clubs is a leading sports facility development and management company with a strong presence in West Michigan. We provide comprehensive corporate services, including finance, marketing, information systems, human resources, property management, and operational development. Our mission is to deliver exceptional health and recreation services to our communities.

Why Join Our Team?

We are built around our core values of professionalism, friendliness, efficiency, cleanliness, and teamwork. We strive to create a welcoming, engaging, and fun environment for our employees. To foster this type of environment, we offer a range of benefits, including:

  • Part-time employees have access to athletic club facilities for themselves and their families, as well as discounts on memberships and services.
  • Full-time employees enjoy health, dental, vision, and life insurance, long/short-term disability, paid maternity and paternity leave, PTO, and 401k participation after one year of service.

About the Position

The Member Services (Concessions) Team Member is a key role in delivering exceptional customer service to our members and guests. This position is responsible for performing day-to-day concessions operations, ensuring a high-quality experience for our clients. The team member will work closely with the Member Services Manager to achieve this goal.

Responsibilities

  • Prepare high-quality food items in accordance with MVP and Health Department codes.
  • Maintain a clean and professional food preparation area.
  • Provide superior customer service in a timely, professional, and courteous manner.
  • Attend and participate in regular Service Game training sessions as directed by the supervisor.
  • Maintain a neat and professional appearance, wearing the MVP Sports Clubs uniform and name badge.
  • Perform point-of-sale procedures using CSI Software, responsible for the contents of the cash drawer during a specified shift.
  • Perform all job functions at an exceptional level while adhering to areas of accountability.
  • Communicate members' concerns, comments, and questions to the appropriate Manager.
  • Other duties as assigned by the Member Services Manager.

Qualifications

  • High school diploma or equivalent or relevant work experience.
  • First Aid/CPR Training. In the event a team member is hired without CPR or First certifications, they will be required to attend MVP Sports Clubs in-house training to obtain this.
  • Minimum 6 months prior customer service experience in a high-volume service industry.
  • Experience with food preparation.
  • Excellent verbal and personal communication skills.
  • Excellent organizational skills.
  • Ability to work weekends and holidays when needed.
  • Ability to stand 95% of the shift and lift weighted objects up to 40 lbs.
  • Physical Requirements: Bend, stoop, crouch, climb, stand, sit, and turn/pivot; lift/lower, push, pull, and carry up to 40 pounds; perform office tasks using simple hand grasping, fine hand manipulation, and reach associated with assigned tasks such as paperwork, typing, and/or word processing, filing, calculating, and use of telephone; see, hear, and speak with sufficient capability to perform assigned tasks and maintain proper job safety conditions.

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