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Client Support Specialist
2 months ago
We are currently seeking a Client Support Specialist for a Long-Term Contract opportunity. Standard working hours are from 8:30 AM to 5:00 PM.
Key Responsibilities:
- Deliver administrative assistance for incoming and outgoing communications, including phone calls, emails, and web-based chats, ensuring high-quality customer service.
- Handle basic customer inquiries such as questions, orders, service needs, and complaints through various communication channels. Order Processing: Receive documentation, initiate logging, verify compliance with all Customs regulations, process necessary documents, coordinate cargo availability, arrange for pickups and deliveries, and finalize billing while distributing documents as needed.
- Monitor Shipment Status: Analyze daily reports, ensure compliance with measurement standards, and proactively address any discrepancies.
- Investigate and resolve issues related to chargebacks and shipping discrepancies.
- Manage customer credits and debits efficiently.
Qualifications:
- A Bachelor's degree is preferred.
- Proficiency in Microsoft Office Suite, particularly Excel.
- Preferred: A minimum of 3 years of experience in the shipping, logistics, or supply chain management sector.
- Strong attention to detail.
- Ability to prioritize tasks and meet deadlines effectively.
- Preferred: Previous experience in customer support or related functions.
Why Choose RemX?
At RemX, we place over 90,000 individuals in jobs daily, assisting more than 15,000 companies in finding the talent necessary for their success. As part of the 10th largest staffing firm globally, we recognize that successful businesses are built on strong teams. We are dedicated to matching you with the right job at the right organization. Explore the diverse opportunities that RemX provides to find the perfect fit for you.
As a RemX Client Support Specialist, You Will Enjoy:
- Competitive compensation.
- Weekly pay (Direct Deposit or ATM Debit Card options available).
- Access to health benefits and retirement plans.
- A dedicated recruiter to assist with job searches and provide support during your employment.
- Contractual employment opportunities.
Company Overview: RemX is the professional staffing division of Employbridge, recognized as America's Leading Workforce Specialist. We understand that when our talent seeks their next opportunity, they are looking for more than just a paycheck. Our recruiters are specialists in their fields, committed to making the right match between candidates and companies for long-term success. We offer a variety of staffing solutions, including temporary, temp-to-hire, direct hire, independent contract placements, executive search, and managed staffing solutions.