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Client Support Specialist

2 months ago

Edison, New Jersey, United States RemX Full time
Job Overview

We are currently seeking a Client Support Specialist for a Long-Term Contract opportunity. The working hours are from 8:30 AM to 5:00 PM.

Key Responsibilities:

  • Deliver administrative assistance for incoming and outgoing communications, including phone calls, emails, and web-based chats related to customer support.
  • Handle basic customer inquiries such as requests, orders, service needs, and complaints through various communication channels. Order Processing: Collect documents and initiate logging, ensuring compliance with all relevant requirements, manage document processing, coordinate cargo availability, arrange for pickup and delivery, and finalize billing while distributing necessary documents.
  • Monitor Shipment Status: Analyze daily reports, ensure compliance with measurement standards, and proactively address any discrepancies.
  • Investigate and resolve issues related to chargebacks and shipping inconsistencies.
  • Manage customer credits and debits effectively.

Qualifications:

  • A Bachelor's degree is preferred.
  • Proficiency in Microsoft Office Suite, particularly Excel.
  • Preferred: 3+ years of experience in the shipping, logistics, or supply chain management sectors.
  • Strong attention to detail.
  • Ability to prioritize tasks and meet deadlines.
  • Preferred: Previous experience in customer service or support roles.

Why Choose RemX?

At RemX, we are dedicated to connecting over 90,000 individuals with employment opportunities, assisting more than 15,000 companies in finding the talent they require for success. As part of the 10th largest staffing organization globally, we recognize that the foundation of every thriving business is its people. Our commitment is to match you with the right position at the right company. Discover the diverse opportunities available through RemX and find the ideal job for you.

As a RemX Client Support Specialist, You Will Enjoy:

  • Competitive compensation.
  • Weekly pay (options for Direct Deposit or ATM Debit Card).
  • Access to health benefits and retirement plans.
  • A dedicated recruiter to assist with job searches and provide support during your employment.
  • Contractual opportunity.
Company Overview

RemX is the professional staffing division of Employbridge, recognized as America's Leading Workforce Specialist. We understand that when our talent seeks their next opportunity, they are looking for more than just a paycheck. Our recruiters are specialists in their fields, ensuring that the right match between candidate and company leads to long-term success.

We provide a range of staffing solutions, including:

  • Temporary, temp-to-hire, and direct hire placements.
  • Independent contract opportunities.
  • Executive search services.
  • Managed staffing and outsourced workforce solutions.