Client Support Specialist

1 week ago


Edison, New Jersey, United States RemX Full time
Job Overview

We are currently seeking a Client Support Specialist for a Long-Term Contract position. Standard working hours are from 8:30 AM to 5:00 PM.

Key Responsibilities:

  • Deliver administrative assistance for incoming and outgoing communications, including phone calls, emails, and web-based chats, ensuring exceptional customer service.
  • Handle basic customer inquiries, order placements, service requests, and complaints through various communication channels. Order Processing: Receive documentation, initiate logging, verify compliance with all regulatory requirements, process necessary documents, coordinate cargo availability, arrange for pickups and deliveries, and finalize billing while distributing documents as needed.
  • Monitor Shipment Status: Review daily reports, ensure adherence to measurement standards, and proactively address any discrepancies.
  • Investigate and resolve issues related to chargebacks and shipping discrepancies.
  • Manage customer credits and debits efficiently.

Qualifications:

  • A Bachelor's degree is preferred.
  • Proficiency in Microsoft Office Suite, particularly Excel.
  • Preferred: Minimum of 3 years of experience in the shipping, logistics, or supply chain management sector.
  • Strong attention to detail.
  • Ability to prioritize tasks and meet deadlines effectively.
  • Preferred: Previous experience in customer support or related functions.

Why Choose RemX?

At RemX, we connect over 90,000 individuals with job opportunities daily, assisting more than 15,000 companies in finding the talent necessary for their success. As part of the 10th largest staffing agency globally, we recognize that the foundation of every thriving business is its people. We are dedicated to matching you with the right job at the right organization. Explore the diverse opportunities available through RemX and discover the ideal position for you.

As a RemX Client Support Specialist, You Will Enjoy:

  • Competitive compensation.
  • Weekly payments (Direct Deposit or ATM Debit Card options available).
  • Access to health benefits and retirement plans.
  • A dedicated recruiter to assist with job searches and provide support during your employment.
  • Contractual opportunity.


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