Patient Care Coordinator

7 days ago


Largo, Florida, United States Great Expressions Dental Centers Full time
About the Role

We are seeking a highly skilled and organized Patient Care Coordinator to join our team at Great Expressions Dental Centers. As a Patient Care Coordinator, you will be the first point of contact for patients visiting or calling our dental office. Your primary responsibility will be to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks.

Key Responsibilities
  • Provide Exceptional Customer Service: Greet patients warmly and provide a comfortable waiting area.
  • Schedule Appointments: Schedule appointments for patients, considering their preferences and the availability of dental staff.
  • Manage Patient Records: Collect and update patient information accurately, including personal details and medical history.
  • Coordinate with Dental Staff: Coordinate with dental staff to manage the appointment calendar efficiently and ensure a smooth patient flow.
  • Process Insurance Claims: Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
  • Respond to Patient Inquiries: Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
Requirements
  • High School Diploma or Equivalent: High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.
  • Proven Experience: Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
  • Excellent Interpersonal Skills: Excellent interpersonal and communication skills to interact with patients, colleagues, and third-party stakeholders.
  • Proficient in Dental Practice Management Software: Proficient in using dental practice management software and general office applications (e.g., MS Office, email, appointment scheduling systems).
  • Strong Organizational Skills: Strong organizational and multitasking abilities to handle multiple priorities in a fast-paced environment.
What We Offer
  • Competitive Hourly Rate: $16.00 - $18.00 per hour.
  • Opportunity to Work with a Reputable Dental Center: Opportunity to work with a reputable dental center with a commitment to providing high-quality patient care.


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