Travel Sales Consultant

2 weeks ago


Wilmington, Delaware, United States AAA Club Alliance Full time
Why choose AAA Club Alliance?
  • Remote work opportunities.
  • All necessary computer equipment provided.
  • Enjoy 6 Paid Company Holidays plus 2 additional floating Holidays.
  • Receive paid virtual training.
  • Access to company-wide career advancement opportunities.
  • Benefit from nearly 4 weeks of Paid Time Off in addition to paid Holidays.
Additional benefits include:
  • The starting hourly compensation for this role ranges from $11.32 to $21.65, with final salary determined by experience and location.
  • Monthly performance incentive plan.
  • 401(k) plan with a company match of up to 7%.
  • Complimentary AAA membership.
  • Comprehensive Medical, Dental, Vision, and Prescription coverage.
  • Complimentary Life Insurance.
  • Discounts on auto repair, travel, and merchandise.
  • Tuition reimbursement program.
Role Overview: AAA Travel Sales Associates provide exceptional member sales and service through various channels, managing incoming inquiries related to travel products including hotel, air, and car reservations.

Key Responsibilities:
  • Assist members and clients via phone, email, and web chat, focusing on Air, Car, Rail, and Hotel bookings, with an emphasis on Diamond Elite and Preferred vendor offerings.
  • Guide members in booking and advising on domestic hotel and car options.
  • Utilize and navigate relevant automated airline reservation and ticketing systems.
  • Deliver outstanding customer service while meeting or exceeding established performance metrics.
Qualifications:
  • This is a remote position; candidates must reside within designated territories.
  • A minimum of 1 year of experience in Retail Sales and/or Travel.
  • Experience with invoicing is required.
  • Availability to work one weekend day each week with a consistent schedule.
  • Strong knowledge of global geography.
Work Schedule: (To be determined) 1st shift including one weekend day with reduced hours.

Training Requirements: (To be determined) Monday - Friday (9:00 a.m. - 5:30 p.m. EST) for the initial 5 weeks. Work schedule will commence post-training. Paid training provided with all necessary computer equipment supplied by AAA Club Alliance.

AAA Club Alliance (ACA) is an equal opportunity employer committed to affirmative action.

Diversity, Equity, and Inclusion Commitment: At ACA, we prioritize creating an inclusive and welcoming workplace that embraces diverse backgrounds and experiences. We strive to attract and retain passionate candidates and encourage all qualified individuals to apply, regardless of race, color, gender identity, veteran status, sexual orientation, physical ability, or national origin.

Job Category:
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