Member Support Specialist

1 week ago

Bothell, Washington, United States Qualstar Credit Union Full time
About Qualstar Credit Union

We are a growing, well-established, and financially strong not-for-profit organization. Our organization has repeatedly been rated 5 stars by our members, and we are proud to specialize in providing financial services to hardworking individuals through their labor union association.

About Our Contact Center Team

We have a talented group of roughly 25 people who take pride in their impact on improving our members' financial lives. Our contact center team is dedicated to proactively educating our members on how to save money and time through the benefits we offer.

Why Work with Us?
  • We are a not-for-profit organization focused on giving back to our members.
  • We offer a dynamic work environment with a small enough team to connect personally and a big enough team to create a dynamic work environment.
  • We value internal growth from staff within our organization and offer opportunities for advancement.
  • We offer generous benefits, including six paid federal holidays off and five working holidays that can be paid as double time or as a floating holiday - you choose.
  • We provide competitive hourly pay with guaranteed hours and a monthly incentive bonus program.
  • We offer 401K contributions made by Qualstar on your behalf, regardless of what you contribute, in addition to a monthly match option.
  • We provide generous paid vacation and sick leave, as well as employee discount on loan rates.
  • We offer Long-Term Disability and Life Insurance, as well as telecommuting benefits available as soon as 4 months, depending on performance.
  • We provide additional pay for occasional Saturdays (approximately 1-2 Saturdays per month).
  • We offer free parking at our headquarters location, which includes a game room, quiet room, light workout machines/equipment, bubble drink, and latte maker.
  • We have a business casual dress code, including jeans and tennis shoes allowed.
Our Ideal Candidate

We are looking for people who like people and want to work in a great environment. We hire in advance to ensure our team stays well-staffed during the busy season, so we are looking for a few candidates with the right attitude.

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