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Client Support Specialist
2 months ago
Customer Service Representative
at Ventec Life Systems
We are seeking a skilled Customer Service Representative (CSR) to join our dedicated team focused on enhancing the lives of our clients. If you have a passion for refining operational processes and delivering exceptional customer service in a leading medical device organization, we encourage you to consider this opportunity.
This role is entirely customer-oriented and will report to the Customer Service Manager, providing support for both sales and service inquiries.
Key Responsibilities
The primary duties include:
- Ensuring that customer inquiries are addressed promptly and professionally.
- Managing incoming calls during business hours, assisting with sales and service requests.
- Accurately documenting customer account and order information in our ERP system.
- Executing contract updates and notifying customers of any pricing changes.
- Collaborating across departments to ensure timely creation, processing, and resolution of RMAs.
- Supporting the service loaner program.
- Proactively updating customers on RMA statuses.
- Communicating the return of serviced devices to clients.
- Maintaining a positive, collaborative, and constructive attitude in all interactions.
- Acting as a liaison between customers, sales, clinical teams, and service departments.
- Documenting and reporting customer feedback.
- Performing additional duties as assigned.
Qualifications
Essential qualifications and experience include:
- A high school diploma or equivalent.
- A minimum of 3 years of relevant experience.
- Experience in the manufacturing or medical device industry is preferred.
- Exceptional customer service and interpersonal skills.
- Able to thrive in a fast-paced environment while adhering to company protocols.
- Strong computer proficiency.
- Ability to foster relationships across the organization and collaborate with cross-functional teams.
- Proven capability to manage multiple priorities effectively.
- Ability to handle challenging customer situations with composure and professionalism.
- Self-motivated and detail-oriented.
- Familiarity with CRM software (Salesforce) and Syspro systems is preferred.
Equal Employment Opportunity
Ventec Life Systems is committed to providing equal employment opportunities to all candidates and does not discriminate based on any protected group status.
