Service Coordinator
1 week ago
Dee Cramer Heating & Cooling is a prominent HVAC and Sheet Metal Contracting company, recognized for its excellence in the industry. With a rich history and a commitment to quality service, we pride ourselves on our family-oriented culture and strong core values.
We are currently seeking a Dispatcher to join our dynamic Service Department.
Position Summary:
The Dispatcher plays a crucial role in ensuring efficient customer service within our commercial service division. This position involves managing HVAC service requests and providing support to our field technicians in a fast-paced, collaborative environment.
Key Responsibilities:
- Review and assess work orders for labor, parts, and relevant notes.
- Handle incoming customer inquiries related to service or billing.
- Assign technicians to service calls as required.
- Plan and schedule technician workloads based on demand and weather conditions.
- Order and confirm parts as necessary.
- Generate and manage electronic purchase orders.
- Establish the Daily Dispatch Board to facilitate material coordination.
- Perform additional tasks as assigned.
Work Schedule: Monday to Friday, 7:00 AM to 4:00 PM.
Employee Benefits: Comprehensive Medical, Dental, Vision, Life Insurance, Short and Long Term Disability, Flexible Spending Account, Paid Holidays and Vacation, and 401k plan.
Qualifications:
· High school diploma or equivalent is required.
· Minimum of 2 years of customer service experience.
· Experience in dispatching or call center operations is preferred.
· Ability to thrive in a fast-paced work environment.
· Previous HVAC experience is a plus.
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