Service Coordinator

1 week ago


Holly, Michigan, United States Dee Cramer Heating & Cooling Full time
Job Overview

Dee Cramer Heating & Cooling is a prominent HVAC and Sheet Metal Contracting company, recognized for its excellence in the industry. With a rich history and a commitment to quality service, we pride ourselves on our family-oriented culture and strong core values.

We are currently seeking a Dispatcher to join our dynamic Service Department.

Position Summary:

The Dispatcher plays a crucial role in ensuring efficient customer service within our commercial service division. This position involves managing HVAC service requests and providing support to our field technicians in a fast-paced, collaborative environment.

Key Responsibilities:

  • Review and assess work orders for labor, parts, and relevant notes.
  • Handle incoming customer inquiries related to service or billing.
  • Assign technicians to service calls as required.
  • Plan and schedule technician workloads based on demand and weather conditions.
  • Order and confirm parts as necessary.
  • Generate and manage electronic purchase orders.
  • Establish the Daily Dispatch Board to facilitate material coordination.
  • Perform additional tasks as assigned.

Work Schedule: Monday to Friday, 7:00 AM to 4:00 PM.

Employee Benefits: Comprehensive Medical, Dental, Vision, Life Insurance, Short and Long Term Disability, Flexible Spending Account, Paid Holidays and Vacation, and 401k plan.

Qualifications:

· High school diploma or equivalent is required.

· Minimum of 2 years of customer service experience.

· Experience in dispatching or call center operations is preferred.

· Ability to thrive in a fast-paced work environment.

· Previous HVAC experience is a plus.


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