Customer Service Representative
1 week ago
A. Duie Pyle, a family-owned business, is seeking a highly skilled Customer Service Representative to provide exceptional service to our customers, ensuring their needs are met and exceeded.
Job Summary:This is a dynamic and challenging role that requires strong communication and problem-solving skills. As a Customer Service Representative, you will be the primary point of contact for our customers, handling inquiries, resolving issues, and providing information on our services.
Key Responsibilities:- Schedule and Coordinate Shipments: Schedule pick-ups, trace shipments, and provide shipment ETAs, rate quotes, and freight charges.
- Customer Communication: Coordinate with internal departments, partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues.
- Delivery and Logistics: Schedule delivery appointments and handle re-consignments.
- Account Management: Coordinate communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments.
- Financial Accuracy: Ensure accurate billing of shipments.
- Reporting and Analysis: Compile and deliver custom reports; perform daily audits of reports.
- Documentation: Document all customer interactions for follow-up and record-keeping purposes.
- Technical Support: Assist customers with My Pyle registration and utilization of our website.
- Performance Metrics: Meet standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, Make Busy %, Contacts per Hour).
- Experience: Experience in a fast-paced work environment; strong attention to detail.
- Technical Skills: Strong familiarity with MS Office (Word, Excel, and Outlook); basic typing skills.
- Time Management: Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and/or as part of a team.
- Schedule Flexibility: Willingness to maintain a flexible schedule to meet the needs of the business, including early mornings, evenings, and non-traditional hours.
- Customer Service Experience: Minimum 1 year of prior customer service experience.
- Benefits: Medical, Dental, Vision, and Life Insurance.
- Disability and Wellness: Short-Term and Long-Term Disability; Wellness Program for yearly benefits discount.
- Time Off: Paid Vacation and Personal Time.
- Retirement Plan: 401(k) with Company match.
- Compensation: Weekly pay via Direct Deposit.
A. Duie Pyle is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment where all employees can thrive.
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