Overnight Guest Services Coordinator

2 weeks ago

Holly Springs, United States OCI Hospitality Full time
About Our Company:

OCI Hospitality is dedicated to providing exceptional experiences in the hospitality industry. Our mission is to Enhance Lives Through Exceptional Service. We believe that our team members thrive in an environment that values friendliness, flexibility, hard work, and a commitment to helping others. Each role within our organization contributes significantly to the well-being of our team, guests, stakeholders, and the communities we serve.

Position Overview:

The Night Auditor serves as our overnight Guest Service Representative, offering a unique blend of hospitality and operational responsibilities. This role involves answering phone calls, managing reservations, checking guests in and out, addressing inquiries, and ensuring the safety and security of our premises. Given the late hours, our Night Auditors often interact with guests who may be weary from travel, requiring a compassionate and efficient approach to service. With typically fewer guest interactions during the night, Night Auditors are entrusted with additional tasks, such as updating the business date in our systems and processing room charges. They also play a crucial role in maintaining the cleanliness and readiness of public areas while the hotel is quiet. Effective written communication is vital for sharing important information with daytime staff, including Housekeeping and Maintenance teams.

Candidate Profile:

We seek individuals who are naturally inclined to work during the night and possess a positive attitude. Availability for overnight shifts, including weekends, is essential, along with a strong sense of reliability. The ability to manage multiple responsibilities while remaining calm and approachable is crucial. A genuine enthusiasm for building connections with both colleagues and guests is highly valued. A commitment to enhancing the overall experience for guests and team members through proactive communication, innovation, and teamwork is essential.

Benefits of Joining Our Team:

As part of our team, you will experience a workplace that prioritizes inclusivity and employee development. We aim to foster an environment where you feel engaged, empowered, and excited about your career growth. Our people are our greatest asset, and we offer a rewarding, enjoyable, and flexible work atmosphere, along with exciting benefits designed to support your professional journey.

Key Responsibilities:
  • Deliver outstanding guest service and promptly address inquiries and concerns.
  • Manage guest registration and check-out processes efficiently.
  • Exhibit professionalism and courtesy in all telephone interactions.
  • Listen attentively to guests and anticipate their needs.
  • Maintain the cleanliness and professional appearance of public spaces and the hotel office.
  • Utilize effective selling techniques to optimize revenue and occupancy rates.
  • Complete daily operational reports accurately.
  • Ensure guest accounts are managed accurately and completely.
  • Demonstrate knowledge of hotel services and local attractions.
  • Adhere to standard operating procedures and policies.
  • Support safety protocols for guests and team members.
  • Assist colleagues and other departments to enhance operational efficiency.
  • Provide amenities and assistance to guests as needed.
  • Take on additional responsibilities as directed by management.
Qualifications:
  • Excellent interpersonal and communication skills.
  • Strong organizational abilities and attention to detail.
  • Ability to remain composed and professional in stressful situations.
  • Conduct work-related tasks in a professional manner.
If selected for this position, candidates will be required to undergo a criminal background check as part of the hiring process.

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