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Overnight Guest Services Coordinator

2 months ago

Holly Springs, United States OCI Hospitality Full time
Position Overview

Company Overview:

OCI Hospitality is dedicated to enhancing the lives of individuals through exceptional hospitality services. Our team members are essential to our mission, embodying qualities such as friendliness, adaptability, diligence, and a helpful spirit. Every role within our organization contributes significantly to enriching the experiences of our guests, team members, stakeholders, and the communities we serve.


Role Summary:

The Overnight Guest Services Coordinator serves as a vital link in our guest service operations during the night shift. This role encompasses responsibilities such as managing phone inquiries, processing reservations, checking guests in and out, and addressing various requests. Our coordinators prioritize safety and security while delivering compassionate and efficient service to our guests, who may arrive during late hours. This position typically involves fewer guest interactions, allowing for additional tasks, including operating the hotel management software, updating business records, and ensuring accurate billing for guests. Additionally, coordinators are responsible for maintaining the cleanliness and readiness of public areas while the hotel is quiet.


Candidate Profile:

A successful candidate will possess a positive attitude and thrive during overnight hours, including weekends. The ability to manage multiple responsibilities while remaining calm and approachable is crucial. Building genuine connections with both team members and guests is vital, along with a commitment to enhancing the overall experience through proactive communication, creativity, and teamwork.


Benefits of Joining Us:

As part of our team, you will be welcomed into an inclusive and employee-centric environment that prioritizes your growth and development. We strive to create a workplace where you feel engaged, empowered, and excited about your career journey. Our people are our most valuable asset, and we offer a dynamic, enjoyable, and flexible work atmosphere, along with various perks designed to foster professional advancement.


Key Responsibilities:

  • Deliver outstanding guest service, promptly addressing inquiries and concerns.
  • Facilitate guest registration and departure processes efficiently.
  • Exhibit professionalism and courtesy in all telephone interactions.
  • Listen attentively to guests, anticipating their needs and concerns.
  • Maintain a clean and professional appearance in public spaces and the hotel office.
  • Utilize effective sales techniques to optimize revenue and occupancy rates.
  • Complete daily operational reports accurately.
  • Ensure the accuracy and completeness of guest accounts.
  • Demonstrate comprehensive knowledge of hotel services and local attractions.
  • Adhere to the hotel's standard operating procedures and policies.
  • Support safety protocols for guests and team members.
  • Assist colleagues and other departments to enhance operational efficiency.
  • Provide amenities and assistance to guests as needed.
  • Perform additional tasks as assigned by management.

Qualifications:

  • Excellent interpersonal and communication skills.
  • Strong organizational abilities and attention to detail.
  • Capability to manage stressful situations with professionalism.
  • Conduct all work-related functions in a professional manner.