Membership Services Coordinator

2 weeks ago


Bristol, Virginia, United States Boys & Girls Club of the Mountain Empire Full time
Position Overview

The Membership Services Coordinator plays a vital role in providing essential clerical and administrative assistance to the Club's team. This position involves the preparation of correspondence and reports, management of schedules and calendars, handling phone inquiries, and maintaining both electronic and physical filing systems.

Work Hours: Afternoon shifts from 12:30 PM to 6:30 PM, with potential for additional hours based on job requirements.

Key Responsibilities
  • Execute standard administrative tasks, including drafting correspondence and reports as directed by the supervisor, while ensuring all materials are proofread for accuracy before submission.
  • Maintain a comprehensive schedule of Club activities and events, ensuring timely communication of information to staff, volunteers, members, and families.
  • Manage incoming calls, providing general information and directing inquiries to appropriate staff members or taking messages as needed.
  • Oversee the electronic and physical filing systems, ensuring they are organized, accurate, and facilitate efficient retrieval of information.
  • Monitor inventory of office supplies and communicate needs to the Site Coordinator for ordering.
  • Act as the primary receptionist for the Club, welcoming members and visitors while keeping attendance and visitor logs updated.
  • Perform additional administrative tasks as assigned by the supervisor.
Relationships

Internal: Engage in daily communication with Club staff (both professional and volunteer) and the supervisor to share information, address issues, and provide guidance.

External: Interact with members, families, and the public to exchange information in response to inquiries or as directed by the supervisor.

Qualifications
  • High school diploma or equivalent.
  • Minimum of one year of experience in an office clerical role.
  • Training in secretarial skills and proficiency with standard office equipment.
  • Typing/keyboarding skills of at least 50 words per minute.
  • Strong written and verbal communication abilities.
  • Excellent organizational skills and attention to detail.
  • Proficient in customer relations.
  • Ability to maintain confidentiality.
  • Must pass a drug screening.


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