Customer Service and Training Coordinator

2 weeks ago


Bristol, Connecticut, United States Untapped Potential Inc. Full time

Untapped Potential Inc.

Position: Administration/Training/Customer Service

Overview

An accomplished administrative and training specialist with extensive experience in customer service and management. Recognized for exceptional leadership, effective communication, and adept time management abilities. Proven track record in resolving challenges and mastering new technological platforms. Skilled in educating users across diverse skill levels on various tech tools.

Core Competencies

  • Administrative Assistance
  • Office Coordination
  • Information Management
  • Regulatory Compliance
  • Client Relations
  • Data Administration
  • Financial Transactions Management
  • Relationship Development
  • Quality Control
  • Professional Growth
  • Mentorship and Coaching
  • Analytical Problem-Solving

Technical Proficiencies: Advanced skills in Microsoft Publisher and Office Suite (Word, Excel, PowerPoint, Outlook); proficient in Follett software systems; rapid adaptability to new technologies.

Professional Background

Librarian Assistant / Teacher Assistant

Provided exemplary customer service while coordinating library media usage with educational staff. Managed the circulation of materials and oversaw operations in the absence of the Librarian. Assisted patrons with inquiries regarding books, damaged items, and overdue accounts. Delivered training on research methodologies.

Facilitated the implementation and training of faculty, staff, and students on the Follett Computer system, acting as a primary liaison between the software provider and the institution.

In the role of Teacher Assistant, supported students with special needs and collaborated with educational faculty and community organizations to optimize media center usage.

Library Assistant

Delivered outstanding customer support, aiding patrons in all facets of library services. Initiated promotional campaigns to enhance the visibility of library offerings and programs.

Sales Representative

Promoted and sold literary materials while executing merchandising strategies effectively.

Community Engagement

Served as a 9th Grade CCD Teacher, contributing to community education initiatives.

Educational Background

Bachelor of Arts in Communication from Marist College.

Awards and Recognition

Honored as Staff Member of the Year for outstanding performance in an educational setting.



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