Guest Services Coordinator
2 weeks ago
Reception Specialist at The Virginian Golf Club Inc
Situated in a serene environment, The Virginian Golf Club Inc offers a unique blend of luxury and leisure. With a commitment to excellence, our establishment provides a range of amenities designed to enhance the guest experience. We pride ourselves on our attentive service and aim to create memorable moments for all who visit.
Position Summary:
As a Reception Specialist, you will be integral in delivering outstanding customer service and ensuring a pleasant experience for our visitors. Candidates should possess a minimum of 1 year of experience in front desk operations within the hospitality sector. Your role will involve assisting guests with check-in and check-out processes, as well as addressing inquiries to meet their needs effectively.
Key Responsibilities:
- Welcome guests upon arrival with a friendly demeanor, assisting with check-in and luggage management.
- Facilitate check-out procedures, process payments, and ensure accurate billing.
- Address guest inquiries and requests promptly, providing information on amenities and local attractions.
- Maintain a clean and organized front desk area, ensuring a welcoming environment.
- Collaborate with various departments, including housekeeping and maintenance, to fulfill guest requests.
- Monitor guest satisfaction and feedback, reporting any issues to management.
- Handle guest complaints with professionalism, ensuring resolution and satisfaction.
- Uphold the club's standards of service excellence, aiming to exceed guest expectations.
Qualifications:
- High school diploma or equivalent required; further education in hospitality preferred.
- At least 1 year of experience in hotel front desk or guest service roles.
- Exceptional customer service and communication skills.
- Strong attention to detail and organizational skills.
- Ability to manage multiple tasks in a dynamic environment.
- Familiarity with property management systems and Microsoft Office.
- Willingness to work evenings, weekends, and holidays as necessary.
Benefits:
- Competitive salary based on experience.
- Comprehensive health insurance options.
- Generous paid time off policy.
- 401(k) retirement savings plan.
- Employee discounts on services.
- Complimentary meals during shifts.
At The Virginian Golf Club Inc, we strive to create an environment where every interaction is crafted to provide exceptional service and memorable experiences for our guests.
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