Customer Experience Specialist

6 days ago


Decatur, Illinois, United States Crown Toyota Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Crown Toyota. As a Sales Associate, you will play a critical role in providing exceptional customer service and driving sales growth.

Key Responsibilities
  • Build Strong Customer Relationships: Develop and maintain relationships with customers to create a loyal customer base.
  • Vehicle Expertise: Stay up-to-date on product offerings, optional packages, and the latest technology to provide expert advice to customers.
  • Demonstrate Vehicles: Perform high-quality and professional demonstrations of new and used vehicles to showcase their features and benefits.
  • Follow-up and Referrals: Follow up with customers to ensure referral business and maintain a strong network of satisfied customers.
  • Overcome Objections: Develop effective strategies to overcome objections and thrive in sales situations.
  • Reporting and Analysis: Provide regular updates and insights to the Sales Manager on sales performance, customer feedback, and market trends.
Requirements
  • Availability and Flexibility: Be available to work flexible hours, including weekends, to meet customer needs.
  • Product Knowledge: Be willing to learn and stay up-to-date on new product offerings, features, and benefits.
  • Communication Skills: Possess excellent communication skills to effectively engage with customers and colleagues.
  • Professional Appearance: Maintain a professional and well-groomed personal appearance at all times.
  • Clean Driving Record: Possess a clean driving record and be willing to submit to a pre-employment background check and drug screen.
About Crown Toyota

Crown Toyota is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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