Customer Engagement Specialist in Retail Operations
2 weeks ago
Customer Engagement Specialist Role at Sherwin-Williams
Our retail locations are in search of committed Customer Engagement Specialists to deliver outstanding service to our esteemed clientele. In this role, you will collaborate closely with both wholesale and retail customers to comprehend their requirements, address inquiries regarding our offerings, and suggest optimal solutions.
Your duties will encompass swiftly resolving customer issues, ensuring elevated levels of satisfaction, and remaining informed about product characteristics and store protocols.
Core Responsibilities:
- Provide exceptional customer service while consistently meeting sales objectives
- Assist customers both in-store and via phone by recommending suitable products
- Establish and nurture trusting relationships with clients
- Accurately process sales transactions
- Maintain organized work order documentation and product formulations
- Restock shelves and design attractive displays
- Adhere to inventory management procedures
Qualifications:
- Must be at least eighteen (18) years of age
- Legally permitted to work in the country
- Capability to lift up to 50 lbs. and work flexible hours
Preferred Skills:
- Possession of a valid Driver's License
- High School diploma or equivalent
- A minimum of one year of relevant experience
- Background in selling paint products
- Proficiency in multiple languages is a plus
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