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Customer Engagement Specialist
2 months ago
We are the leading and rapidly expanding exterior express car wash company in the Southeast, and we are looking for a dynamic and enthusiastic team member to engage with our customers about our offerings. If you take pride in assisting others, we want to hear from you
About the Role:
While previous sales experience is beneficial, we are primarily seeking individuals who are eager to learn, possess a positive outlook, and are sociable. We value those who have a desire for professional growth and a winning attitude.
What We Provide:
- A fast-paced, high-energy work environment where you will never feel bored.
- Competitive compensation structure, including an hourly wage plus commission on each Unlimited Car Wash sale.
- Opportunities for outdoor work—perfect for those who prefer not to be confined indoors.
- Career advancement potential, as we promote from within. Big Dan's is on a growth trajectory, with management positions available at current or future locations.
- Comprehensive paid training to equip you with the knowledge of our products and services.
Your Responsibilities:
- Deliver exceptional customer service with a friendly demeanor and a welcoming smile.
- Collaborate effectively with team members and adhere to established systems.
- Be open to coaching—receive feedback with humility and confidence to improve.
- Demonstrate a willingness to learn new skills in safety, sales, and customer service.
- Focus on results by providing specific examples of how you have exceeded goals in the past.
- Exhibit strong communication skills, capable of winning over customers with clear and straightforward language.
- Maintain a professional appearance in line with our standards.
- Achieve a minimum capture rate of 12% for Unlimited Wash Club memberships.
- Be available for shifts as needed.
We look forward to welcoming a new member to our team who shares our commitment to excellence in customer service
