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Sr Collections Specialist
4 weeks ago
Sr. Collections Specialist - Credit - Decatur, IL
This is a full-time exempt level position.
Position Summary:
The Credit Department has an opening for a full-time Sr. Collections Specialist in the Decatur office. The Collections team is responsible for collecting outstanding funds from customers while providing a positive customer experience, reconciling customer receivable accounts, partnering with sales and cash teams to resolve disputes and issues, handling bad debt collection and bankruptcy accounts, and other related activities and functions. The Sr. Collections Specialist will be responsible for other initiatives and assisting with projects. The successful candidate will have the ability to work well within a team and balance the importance of maintaining the customer relationship while collecting outstanding funds and assisting to resolve issues on accounts.
Job Requirements:Associates or Bachelors degree in accounting, finance or business is a plusAbility to effectively communicate with customers and all levels of the ADM organizationAbility to function in a challenging environment with multiple changing and competing priorities while meeting time sensitive deadlinesStrong analytical and problem solving skills with ability to formulate effective solutionsExperience with or knowledge of systems used by ADM is a plusMicrosoft Office experience preferredAccess queriesStrong Excel skillsGetPaid, IBM, JD Edwards, Agris, etcThird party invoicing portals (Tungsten, Coupa, Ariba, etc)Dependable and desire to learn with a positive attitudeResponsibilities:Reconciliation of customer receivable accounts to uncover the root cause of aged/open items on accounts using GetPaid and Excel functionalityEffectively partner with sales, settlement, customer support, and cash application teams to resolve outstanding issuesUtilize Get Paid system to prioritize workload, communicate with customers, and maintain notes on customer accountsConsistent communication (via phone and e-mail) with customers to collect outstanding funds, while balancing ADM's relationship with customer and assisting as needed to resolve issues and disputes on customer accountsResearch and reconcile open creditsProcess refunds as needed and considerations for unclaimed propertyCoordinate efforts between ADM teams and customers around set up and maintenance of third party invoicing portals when requested. Troubleshoot delays / issues with payments due to customer utilization of portals. Ability to pull information from these portals for collection / cash application processesAssist customers in set up / transition from paper check to approved electronic method.Placement and upkeep of bad debt and third party collection accounts as neededCoordination of open bankruptcy accounts as neededWork closely with other collectors and ADM teams to ensure consistency and excellent customer experienceAssist with special projects as requiredExcited about this role but don't meet every requirement listed? Studies show that often applicants will self-select out if they don't check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.
ADM requires the successful completion of a background check.
REF:87807BR
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