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Wireless Customer Experience Representative

2 months ago

Decatur, Illinois, United States Jet Management Executives Full time
Job Overview

At Jet Management Executives, we are seeking a highly motivated and customer-focused individual to join our team as a Wireless Customer Experience & Sales Specialist. This role offers a unique opportunity for growth and development, with comprehensive training and support to ensure success.

Key Responsibilities
  • Provide exceptional customer experiences, educate customers on wireless products and services, and close sales through effective communication and relationship-building skills.
  • Develop in-depth knowledge of wireless products and services to address customer inquiries and concerns.
  • Identify customer needs through active listening and objection-handling techniques.
  • Participate in daily team meetings to stay informed about company goals and objectives.
  • Master the fundamentals of the sales process to ensure accurate and efficient sales closure.
  • Build strong, long-term relationships with customers to drive customer satisfaction and loyalty.
  • Collaborate with the Customer Service & Sales team to achieve shared goals and objectives.
Benefits and Opportunities
  • Customized training programs tailored to individual needs and goals.
  • Rapid advancement opportunities into leadership roles.
  • Unlimited access to learning and development resources.
  • A family-oriented company culture that values work-life balance.
  • Flexible scheduling and holiday closures.
Requirements
  • High school diploma or equivalent.
  • 0-2 years of experience in customer service, sales, or related fields.
  • Excellent communication and interpersonal skills.
  • A passion for working with people and delivering exceptional customer experiences.