Customer Support Specialist

2 weeks ago


Decatur, Illinois, United States Genuine Parts Company Full time

Position Overview: Under direct supervision, the Customer Support Specialist is tasked with accurately processing customer requests and handling incoming inquiries.


Key Responsibilities:

  • Facilitates customer orders through various channels including phone, fax, email, and in-person interactions.
  • May modify pricing for non-contract customers to align with market competition while ensuring profitability for Genuine Parts Company.
  • Develops and nurtures customer relationships to encourage repeat business and enhance operational efficiencies.
  • Manages inventory levels to meet customer demands effectively.
  • Sources products from branch stock, distribution centers, or supplier inventories as needed.
  • Identifies the most economical shipping options for customer orders.
  • Collaborates with Account Representatives to guarantee customer satisfaction.
  • May assist in inventory management and order preparation for shipment.
  • Demonstrates moderate computer proficiency, including data processing, internal and external communication via email, utilizing business systems, and conducting product searches online.

Benefits: Genuine Parts Company provides a comprehensive benefits package that includes healthcare options, 401(k) plans, tuition reimbursement, and paid time off for vacations, sick leave, and holidays.

Genuine Parts Company is committed to maintaining a diverse and inclusive workplace, ensuring equal employment opportunities for all individuals regardless of their background or characteristics.



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